Eureka Forbes — Aquaguard classic deficiency

This is regarding my service request placed on 4 May 2021 for Aquaguard classic for which I have made multiple follow ups till date but of no avail. All the time your cusotmer support person is saying that issue is escalated, delay due to pandemic and so on but the service engineer has not visited my place till date and it is a month now. I called yesterday and insisted on reason for the delay for which your customer support person has said that she will arrange a callback but i have not recieved any call till now and almost a day have passed. I am not sure what is prompting your staff to make fake promises and no concrete action.

Kindly look into it and take positive action . Also looking forward of a positive response from you.