[Resolved] Eureka Forbes — aquaguard classic maintenance

santoshlaxmi

from Allahabad, Uttar Pradesh

Address:

Lucknow 226022ogeb

I have a aquaguard classic water purifier, for which a service contract was entered into for three years effective from 31.01.16 to 30.01.19. Payment of 3880 was made. Customer code is [protected]. Receipt no.[protected].

For the last two years they have not provided any service. My repeated e mails have gone unanswered.in fact the mails have not even been acknowledged. I never expected such behavior from eureka forbes and am feeling having been cheated. Will eureka forbes check up and take immediate action.

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Dec 2, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2018

Eureka Forbes Customer Care's response Dear Santosh,

I've shared your concern with my team in Lucknow. Be assured, they’ll connect with you as soon as possible to address the same.

Regards,
Priya

Verified Support

Oct 31, 2018

Eureka Forbes Customer Care's response Dear Santosh,

I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.

Regards,
Priya

Dec 02, 2018

Updated by santoshlaxmi Yes, the aquaguard was serviced now. But what about your lapse for all this period. How do you explain it and how do you compensate it?

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Comments

wahied syed hussain

from Chidambaram, Tamil Nadu

Pls cancel my order EUROCLEAN I CLEAN vacuum cleaner

Eureka Forbes Customer Care's response, Nov 4, 2018

Verified Support

Dear Wahied,

Kindly send in your customer ID & registered contact number here. I'll have my team connect with you regarding this, at the earliest.

Regards,
Priya

Eureka Forbes Customer Care's response, Nov 6, 2018

Verified Support

Dear Wahied,

I am still awaiting your details. Kindly share the same as this will help me resolve your concern at the earliest.

Regards,
Priya

Eureka Forbes Customer Care's response, Nov 12, 2018

Verified Support

Dear Wahied,

As I haven't received your details, your concern has been closed from our end. Do contact us in case of any query.

Regards,
Priya