[Resolved]  Eureka Forbes — aquaguard classic+ scratch card

Address:South Goa, Goa, 403601

I had purchased a water purifier on their december offer, where they said they will provide me a watch and a scratch card. The purifier is installed and working and also the watch has arrived. BUT THE SCRATCH CARD HAS NOT YET ARRIVED. It's been 2 months now but customer care guys tell me to email them again and again. This is very frustrating and unprofessional. Please look into this issue by 25th Jan 2020.
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https://www.eurekaforbes.com/december-offer
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Customer ID: [protected]
Order ID : #[protected]
Order Date :[protected]
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Feb 29, 2020
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Jan 23, 2020
Updated by Travesoul
Dear Eureka Forbes, you guys say the same thing "customer support has been notified" again and again. WHEN WILL THE REAL ACTION BE TAKEN? I want my scratch card by 25th jan 2020. Please look into this today.
Verified Support
Jan 23, 2020
Eureka Forbes Customer Care's response
Dear Customer,

I have asked my team from Margao to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile.

Regards,
Anita
Jan 23, 2020
Updated by Travesoul
Give me contact number of office or the team head so that I can get in touch with him or her personally.
Verified Support
Jan 29, 2020
Eureka Forbes Customer Care's response
Dear Customer,

I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita
Complaint comments 

Comments

Give me contact number of office or the team head so that I can get in touch with him or her personally.
Eureka Forbes Customer Care's response, Jan 25, 2020
Verified Support
Dear Customer,

My team is looking into your concern & is working towards resolving the same. They will get in touch with you to give an update.

Regards,
Anita

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