[Resolved] Eureka Forbes — Aquaguard enhance

kariappi23

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560100

My Aquaguard enhance purifier stopped working all of sudden.
Raised a complaint 3 days back but its still unattended. I have called and reminded them more than 5 times but still no one has replied to me yet. Such a poor response from Aquaguard team. They were so pleasing during the time of sale but when it comes to service its pathetic.
NB:- the device is less than 11 months old and it should be a free service which is preventing the team from sending anyone on priority.
complain no :[protected]
Date of Incident :- 11th Nov morning

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Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2015

Eureka Forbes Customer Care's response Hi kariappi23,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

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Comments

kariappi23

from Bengaluru, Karnataka

Hi Team,
I had contacted them 6 times the last one being 1 hr back and they told the same thing - "have escalated your case and the person will reach you in sometime today itself" . But no one is to be seen till now.

Thanks,
Zacharia

Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Hi kariappi23,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team