Eureka Forbes — Aquaguard Enhance Pro, AMC taken and its 2 months no one came to service | |
AMC was bought on June 18 2021, for the Aqua guard Enhance Pro product, its been 2 months still no resolution. 1. Complaint number [protected], if I try to escalate this in their site it says not a valid ticket. 2. I have called more than 50 times to get this solved, from 2 moths still they don't have any escalation process to address this kind of issue. 3. I have written to all the email id's which was provided by Customer care no one is keen enough to respond also. deepa.[protected]@eurekaforbes.com [protected]@eurekaforbes.com [protected]@@eurekaforbes.co.in 4. I have called so many numbers to get this addressed. CC Numbers: [protected] / [protected] Service guys numbers: [protected] - Achuthan, [protected] - dilip Reddy [protected], [protected]- Ragavendra No Luck and more over, for my enlightenment AMC is not refundable if they are not providing the services also. technically speaking from past 60 days I am getting water can's which has costed me around 6K and 10 K of AMC, I could have bought a new product. They have the worst service, they cant connect to their own team members to get the details and never give call back as they say you will get a call in 2 hours, for any query it takes 48 hours after that they say ASAP, which will never come. Was this information helpful? | |
Eureka Forbes customer support has been notified about the posted complaint. | |
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My AMC is valid till september 2022. End no of calls to the customer care, emails to the authorities all in vain. i have not received my free servicing and replacement of one part under AMC yet. Customer care folks dont have answer, they cant connect, they only ask to wait. and here am waiting for days without RO water with a kid at home and buying water from outside. Pathetic service. no one bother to respond.
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