[Resolved] Eureka Forbes — aquaguard - enhance ro | |||
The amc services of eureka forbes are a big disappointment, which does not come as a surprise. But now, they've even started cheating customers by lying to them just to get a renewal. I took a 2 year amc from eureka forbes (Period from 19-aug-2016 to 18-aug-2018) for which i paid rs. 4455/-. The services committed are never delivered. This was the same experience when i took an amc in 2015.in order to appease me for the next amc, they offered me 1 free service along with the 2 periodic services per year. My renewal is due in 2018 and your team has started asking me for a renewal of amc. Absolutely ridiculous. I conveyed it to the person calling and he said that "we charged you just for a year and not 2 years". I'm attaching the photos of the receipt for your perusal. I feel like a fool having trusted eureka forbes for the amc a second time. Was this information helpful? | |||
Oct 25, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Sep 07, 2017 Eureka Forbes Customer Care's response Dear Rajesh, I'll surely have this checked. I've shared your details with my team at Ahmedabad. Please be assured they will get in touch with you to address the same at the earliest. Regards, Priya Verified Support Sep 10, 2017 Eureka Forbes Customer Care's response Dear Rajesh, I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts. Regards, Priya | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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A person named Ronak visited my house and changed the filter. Only my kid was home then. He replaced the filters and I'm happy about the service this time.
However, I still am not clear about the main issue regarding the expiration date of my AMC contract. Please confirm its validity until 18 Aug 2018, as per what has been written in the receipt.
I would also like clarity on what all the service personnel is supposed to do as part of "Service". In the past, I've only seen them cleaning up the filter (at times) and putting some chlorine tablets in the unit. I see different people at different times doing different things. Could you please throw some clarity on exactly what these guys are supposed to do while servicing? I'm utterly confused about it.
Thank you for your intervention.
Regards,
Rajesh Menon