[Resolved] Eureka Forbes — aquaguard - extremely pathetic and poor service

jigneshvaria

from Mumbai, Maharashtra

Address:

400092

To consumer forum,

My cust id is [protected]. My aquaguard neo machine is not working and my service request has been pending since 13th july, from there i am doing follow up for last 20 days and no one is still bothered to resolve this. I took no of area manager and talked to him as well, got the answer from last 3 days that it will be resolved today but yet no one has come to see that. I dont want to continue with aquaguard product and amc, and i have requested for the amc refund, on which i got answrer that this can't be refund. Please arrange refund of my amc.

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Sep 2, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2017

Eureka Forbes Customer Care's response Dear Jignesh,

I've forwarded you concern to my service team in Borivali. They will get in touch with you soon to address the same.

Regards,
Anita

Aug 03, 2017

Updated by jigneshvaria Hi Anita,

Thanks for ack. Since last 20 days i hear the same, your request is transferred here and there but no action. I want to see the results and justifications as well for such delay. If you are not able to serve your customers then why everyday customer care gives false commitment that it will be resolved today.

When it is matter of renewing AMC i received calls/messages before 10 days to get that renewed and when it is time to attend requests EUREKA Forbes people are acting irresponsible towards their customers.