[Resolved] Eureka Forbes — aquaguard filter annual maintenance contract made but not followed

Sandeep U Kale

from Pune, Maharashtra

Address:	411018
Website:	www.eurekaforbes.com

Hello,

I have an aquaguard filter from last two years but in last year they asked for an annual maintenance contract. This was costing 1900 with twice filter component replacement but when i asked for second filter component replacement they directly refused saying that they will not give it free of cost and i have to pay about 900 rs again. They are saying that my filter series has only one filter replacement and they are saying it now when i asked for second time replacement. This is truly a fraud and cheating for the customer.
I am not going to recommend eureka forbes products anymore and i will throw the filter in dustbin soon if the issue is not resolved in time. I would look for better options in the market as nowadays, there are a lot of companies are with competitive products and services.

If possible please resolve.

Thanks,
Sandeep.

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Nov 5, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Eureka Forbes Customer Care's response Dear Sandeep,

I've responded to your concern via Twitter. Click here http://bit.ly/2kriooP to check the same.

Regards,
Anita

Jan 16, 2018

Updated by Sandeep U Kale Please keep this complaint open as it's not at all resolved by Eureka Forbes. THey just asked for my mobile number to contact and never taken chance to resolve the issue.
Please.