Eureka Forbes — Aquaguard geneus water purifier duplicate filter

I renewed the AMC in Jan 23 after receiving several notification. This is the forth year after purchase and I told them to come with tap portion to be replaced and only senior technician as faced issue everytime wherein these new ones don't know to screw back after opening and there's leakage later. After complaints, escalation, whoever claimed to be senior visited with replacement kit that comes with AMC but unlike usual time there was issue within two days and tank took 50 min to fill instead of 10 - 15 min. Usually this happens only after 7-8 months as filters get used up. So it was very clear that the guy got duplicate fake or used filter to replace. And didn't come with the tap part as service team supervisor Manoj koli assured that its been ordered but taking time and once they have will deliver for the next servicing. Been five months.. Trying to ignore the machine that takes more than an hour as no time to fight, complain but asked for servicing with parts, wrote mails to deepa, used to just get the email team quickly responding as part of their job and assuring needful but no response. Had booked servicing for 15 th june, done all needful, but no response, notification. Kept writing mails but no use, just formality then on 20 th june at 8 pm random technician popped for servicing as was wandering in my area and recd my complain. No basics, no prior intimation, appointment, nor with part, gave excuse that his phone not yet registered with company so probably he wasn't senior but new.. Dumb. No etiquette. Told to take appointment and come with parts. Next day complaint with whatever happened and within two hour the same technician popped without calling or intimating or appointment just to service. Stating was asked by his senior manoj lili to visit. How can you just come randomly at any hour with out appointment? How and why do you expect all to be home and free to entertain and have time to entertain such people who just open filter attach pipe, rinse filter and done.. Just name sake. Where is my part. And I told in my complain to replace my filters with genuine ones. Why still sending random people for regular servicing untimely. I want my genuine replacement kit and tap part