Eureka Forbes — aquaguard gold nova water purifier

The above water purifier is not working for the past 15 days. The service personnel from your tripunithura service center attended to the complaint and found that the board is faulty. He told me that no spare board is available with them and on receipt of a new board the same would be rectified. I have a service contract (No[protected] with you for a period of 3 years ending on 21/12/2018. My persistent follow up with your tripunithura center have not resulted any favourable response till date. Their attitude to the customers is highly objectionable. They are not telling when the complaint would be rectified. Instead instigating that they have not taken any service request from me, instead it was transferred to them. To my knowledge, a service request once taken would be binding and the customer is entitled to approach the nearest center for redressal of his complaint. I now request your good office to see that the complaint is rectified without further delay. An early action in the matter is solicited as it pertains to the matter of drinking water.

Peter p. Cherian,
Chittethuparayil house,
Kolenchery p. O.
Pin - 682311.
Mob. [protected]