[Resolved]  Eureka Forbes — aquaguard home appliance

Address:MITHCHOWKI MARVE RAOD, Mumbai City, Maharashtra, 400064

Complaint of non functional aquaguard purifier reg.
Name: shobha n bangera
Customer id. No. Gwpdst20000000 mandatory service carried out on 21.07.2019.
However since 05.09.2019 machine not functioning
Several calls made on toll free number which is temporarily disconnected
Sms done twice since 13.09.2019.
Complaint not attended till date.
Renewed amc in july 2019.
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Nov 19, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Oct 12, 2019
Eureka Forbes Customer Care's response
Dear Shobha,

Please share your registered contact number and customer ID here. My service team will get back to you at the earliest for further help.

Regards,
Shiraz
Verified Support
Oct 15, 2019
Eureka Forbes Customer Care's response
Dear Shobha,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Shiraz
Verified Support
Oct 16, 2019
Eureka Forbes Customer Care's response
Dear Shobha,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.

Regards,
Shiraz
Complaint comments 

Comments

There is no water flow in the purifier. The water is there in the pipe but no output from the water purifier.
Maintenance check is done only last week that time no issue was noticed
Eureka Forbes Customer Care's response, Oct 12, 2019
Verified Support
Dear Sheetal,

Request you to share your registered contact number/customer ID here. I'll have my team connect with you at the earliest to service your product.

Regards,
Shiraz
Eureka Forbes Customer Care's response, Oct 15, 2019
Verified Support
Dear Sheetal,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Shiraz
Eureka Forbes Customer Care's response, Oct 16, 2019
Verified Support
Dear Sheetal,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Shiraz

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