Eureka Forbes Aquaguard Magna — Defective Machine | |||||
Customer ID [protected] They had gave defective machine to us . From the date of purchase I am struggling for 8 months. Now I surrender the machine to eureka forbes chennai viliwakkam branch. But now also the company is not giving any respond to us. Because of my children illness I bought this by credit by my friend. We are in middle class family. I don't know what to do. Complaint no.83495748. Was this information helpful? | |||||
 3 Comments | |||||
Comments
No one is taking response for tis product. When we talk to them they want to escape from this only. Very poor.
Reply
Hi Razik Ali,
Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team
Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team
Pathetic service from Eureka Forbes. Called customer care several times about technician, for the LED was blinking green continuously, and water tasted very bad.
Finally the technician arrived 10 days after complaint registered.
First he re-installed everything, still the machine doesn't work. He replaced motherboard, and left asking us to trust him it will work. But after throwing away the first set of water, the machine stopped powering on. Its dead now.
Called support, raised complaint, called customer care 3 times, and finally the technician comes a week later, and said the UV lamp is dead. He said he placed a order for a new UV lamp, and has not arrived since a week. Repeated calling, he says he cannot do anything, as the stock has not arrived. PLEASE REPLACE THE UNIT OR REFUND THE MONEY, IF NOT 100% 75% ATLEAST. I will buy another brand, but this is the last time with Aquaguard.
BEST PART IS, YOU TRY TO ESCALATE, IT SAYS THE REQUEST NUMBER IS INVALID, WHAT A WAY TO ESCAPE (SEE ATTACHED IMAGE) !!!
-RAVI (CUSTOMER ID [protected])
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Finally the technician arrived 10 days after complaint registered.
First he re-installed everything, still the machine doesn't work. He replaced motherboard, and left asking us to trust him it will work. But after throwing away the first set of water, the machine stopped powering on. Its dead now.
Called support, raised complaint, called customer care 3 times, and finally the technician comes a week later, and said the UV lamp is dead. He said he placed a order for a new UV lamp, and has not arrived since a week. Repeated calling, he says he cannot do anything, as the stock has not arrived. PLEASE REPLACE THE UNIT OR REFUND THE MONEY, IF NOT 100% 75% ATLEAST. I will buy another brand, but this is the last time with Aquaguard.
BEST PART IS, YOU TRY TO ESCALATE, IT SAYS THE REQUEST NUMBER IS INVALID, WHAT A WAY TO ESCAPE (SEE ATTACHED IMAGE) !!!
-RAVI (CUSTOMER ID [protected])
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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