Eureka Forbes — Aquaguard magna hd ro+uv

Address:

Hyderabad, Andhra Pradesh, 500084

I had purchased an Aquaguard Magna HD RO+UV vide order number[protected] which was delivered in the month of August 2015 to my house. The product was installed (wall mounted) by Aquaguard service personnel at my house. Within one month of installation the complete unit with the loaded water tank fell down on the ground with a large bang, and broke to pieces. Upon raising a request the Aquaguard technician visited my house checked the unit and confirmed the back cover of the unit broke resulting in the unit falling down. He also took pictures of the same. Upon reassembling the unit it started working. However from a consumer prospective it was a new unit and it has suffered a massive fall due to poor back cover. So I requested a replacement of the complete unit with a new one. In spite of many follow-ups to the local service executives, service supervisors as well as to the Aquaguard call center, the replacement is still pending even after 5 months. Apart from numerous calls to call center, I have also contacted Mr. Chandra Sekhar N, Mr. Aslam, Mr. Venkatesh Varlu, and Mr Venugopal Gandla many times.
If you call to the call center they have one stereotype answer you will get a call back in 48 hours, that never happen. They shamelessly keeping saying the same thing in spite knowing it never happened in last 10 times. What is surprising is there is not tracking and escalation mechanism available. The request still appears open even after 5 months.

And if you call to the local executives they pass on the buck from one person to other.