[Resolved]  Eureka Forbes — aquaguard magna hd ro+uv (nxt) origa

Name of customer-subir kr mukherjee customer id [protected]
I had bought dr. Aquaguard magna hd ro+uv (Nxt) origa vide their cinvoice no[protected] dated 25/11/17. Gstin no of the supplier is 19aaace5767f1zh. Within few days of purchase of this product it stopped functioning. After logging a complain they sent their technicians who inspected their product and corrected it. But few days afterward the same problem occurred. This time when contacted the company technicians, they came and changed some parts and corrected the issue but not for long. Again the problem started hampering water supply. Within 45 days of the product i had to call their customer service for the third time.
The team of technician again inspected the product and told that the problem lies with the circuit and chips and they need to take the product to their repair shop and in the interim i have to drink unfiltered water. Finding no other option i agreed to their suggestion and requested them to re-install my old aquaguard machine.
I also came to know from the market that the said product was found defective and the company has stopped manufacturing it.
In this connection my humble queries are:
Why a brand new product has to be serviced thrice within two month of purchase?
Why has not it been replaced with new defect free product?
Why such a reputed company has not called back all the product already sold when they learnt that the product was genetically defective and refunded the money to the buyer or adjusted otherwise by supplying another defect free product of the same brand?