[Resolved]  Eureka Forbes — Aquaguard magna uv

Address:	Mumbai City, Maharashtra, 401208
Website:	www.eurekaforbes.com

Hi, I have purchase Aquaguard Magna Uv product from online site of eureka forbes for Rs 13000 on date 9 November, 2015 from their Telesales department with 30 days return policy. While purchasing the product it was not informed to me that product needs 24 hrs running water and that was informed to me by the installation staff. After all that I bought their pressure pump to overcome running water for Rs 2630. And after all that the products makes lots of sound and is giving stomach related problems in family. Now I am requesting them since last 1 and half months to take the product back but they always refrain and ask me to contact other departments which they are not helping. I have many a times contacted all of the customer service numbers but they are not finalizing any thing. I have mailed them and I have their call recordings with me that they agree to take the product and refund but have to speak to their seniors and will arrange a call back. But nevertheless there is no call backs neither any step further to return the product. I have chased them almost for more than 40 days but till no positive step has been taken. Request you to kindly ask them to clear the process asap. Thanking You Amit Khanna