[Resolved]  Eureka Forbes - AquaGuard — pathetic service

Address:

26,jayalakshmi flats, 4 main road, nanganallur, Chennai, Tamil Nadu, 600061

I am reaching out to you through social media as i don't have you email id. I am writing to you as i just don't need better service, i also need some answers.

Background

We signed 2 year amc contract in april 2019. Recently we found water leaking out of the unit with taste also changing. We requested service on june 1st vide request no. [protected]. Since then we reached out to your customer care almost n number of times with no result.

We had the same problem, this was attended by your technician by name magesh, the same problem is recurring. I don't know what type of technicians you have. Your customer care team always puts call on hold for 20 minutes...

There is no resolution so far with us buying water from outside

So here are my questions.
A. Does your team care about your company's reputation?
B. Where 8k (Aprox) i spent for amc have gone?
C. I can't believe that your people/technicians are bad.

I also run a company so i know that when people stop performing their basic job, it's always a management failure. So as a customer i have every right to know what are the plans to fix this.

You might think i am asking too much. No sir. Put yourself in my shoes and share my pain. You will understand my frustration.

I am giving you & your company a last chance before i get on to the consumer redressal forum.

Please act

Regards
S. Ramkumar