[Resolved]  Eureka Forbes — aquaguard poor servicing

Address:

Khordha, Odisha

I have an Aquaguard water purifier at home that started leaking water about a week back. I called up the Eureka Forbes helpline and lodged a complaint for the same. A technician visited our house and after checking the unit, concluded that a rusty portion in the exterior was responsible for the leak and that it would take a few days for the replacement part to arrive.
However, he requested us to officially mark the complaint as resolved on the spot and said that he’ll be back with the parts when they arrive. He’s no longer picking our calls and is completely ignoring us.
I again lodged a complaint, and another technician arrived and dismantled the entire unit, saying that he’ll be back with the replacement part in a day or two. He has been ignoring our calls too, and so are the people at Eureka Forbes headquarters.
I want to use this incident as a proof that Eureka Forbes have a critically poor service network for substandard products, and will advise other potential customers to stay away from purchasing any Aquaguard model and go for some other competitor product.