Eureka Forbes — Aquaguard problem. Already raised complaint telephonically, but no resolution

caankur

from New Delhi, Delhi

Address:

New Delhi, Delhi

Hi, I raised a complaint for non working of Eureka Forbes water Filter ( Classic Model) on 29th May, 2014 at call centre for problem in Aquaguard mounting..I was given a very polite respose and a ticket no. 76482540. However, there was no resolution of the complaint. A ticket with the no. 76571856 was again raised on 2nd June ( with polite response) but there has been no resolution for the complaint since than. We request you to please look into this matter. Perhaps, the local maintenance agency to whom the work has been outsourced is not heeding to customer problems.

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Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear caankur, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you to give us another chance to serve you.
We have made a note of your concern details, our executive will fix an appointment at your convenience and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team