[Resolved]  Eureka Forbes — aquaguard reviva ro

Address:

560035

I got a new Acquaguard Reviva RO after they bought back my old Eureka Forbes Innovaon 04-Jun-2016 in Bangalore after being in Delhi for over 10 years. After one year, on 01-May 2017 I got it reinstalled, when I shifted from my rented house to my own house in Sarjapur Road. However, there was no after sales service in terms of cleaning or filter checking done by Eureka Forbes. No phone call for service due or any other also came to me.

When I contacted customer care, they gave me a new number[protected] and they mentioned this is Aqua Care and I could enter into AMC with them.

I called the number and an engineer came and changed filters and collected Rs 4500/- as AMC and promised 4 free services a year. After that they never responded to my calls for over 6 months.

When I contacted Eureka Forbes helpline last week they said the database was still still showing my address and Aquaguard model as the old one of Delhi over 30 months back. The engineer Mr Chandrappa visited today and said the filters were duplicate, the motor was leaking and I had to pay Rs 8000/- to get both changed. He also said TDS was 20. However my phone number was still registered with them as I had ported it from Delhi to Bangalore.

This is indeed pathetic that Eureka Forbes neither has my revised address / model details nor have they bothered to find out the whether any preventive maintenance is required. The call center giving a number of another company is indeed very pathetic and dangerous to the reputation of Eureka Forbes