[Resolved] Eureka Forbes — aquaguard sales cash back commitment

Prabhanjana Hb

from Bengaluru, Karnataka

Address:

560079

Purchased Aquaguard reviva on 22nd-Nov-2018 through Eureka Forbes Sales team .
Order ID : #[protected]
Sold To Party Customer ID: [protected]
Description:
Sales person confirmed that i would get a cash back of 1000/- that would be credited on my account and i can go ahead & order the product online .
Product arrived, installed & didn't received the cash back, had followed up couple of times with the sales engineer & he confirmed that cash back for all the customers will be deposited by Dec-5th.
Nothing happened so far & i have tried to reach him again with no response to my calls .
Eureka forbes Employee Code 9087947.
Also received a SMS message from the Sales rep mobile on 22nd that i will be receiving a cash back of 1000/- before i purchased the product

Desirable Resolution - Process the cash back as committed into my account.

Thanks

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Jan 14, 2019

Complaint marked as Resolved

Compliant resolved to my satisfaction as per the resolution requested from Eureka Forbes. Their support team called me & ensured the committed refund of 1000/- was made. Thanks you

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Eureka Forbes Customer Care's response Dear Prabhanjana,

I've shared your concern along with your details with my team in Bengaluru. Be assured, they’ll connect with you as soon as possible to assist you further.

Regards,
Priya

Verified Support

Dec 17, 2018

Eureka Forbes Customer Care's response Dear Prabhanjana,

I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.

Regards,
Priya