[Resolved]  Eureka Forbes - Aquaguard — Sold the product without informing technical requirement completely

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Chennai, Tamil Nadu

Dear Friends, My humble request to you all is, please do not buy any of the RO UV system provided by aquaguard. RED ALERT WARNING! Please read the below to know why did i say these words. I purchased an Aquaguard (Aquasure) RO+UV system on Jan 2014. It was working fine for 3 months and on April 2014 it stopped working. From April 15 2015 to May 7 2015 I have been literally fighting with customer service people to get the issue fixed. 3 times technicians visited my place stating that there is some defect in the parts and once the new spare arrives we will come and fix it and 4th time their Service GM attended it after repeated escalations on sending uncapable technicians. Now here is the highlight, Service GM stated that our water supply has a TDS of 2090 and Aquaguard RO systems do not function if your water supplu has a TDS more than 2000.(Please note this point dear friends if you are planning to buy an RO system) I checked the manual of this product and also the user terms of this product online.No where this has been mentioned that and also at the time of installation the technician installed it without informing this. Just to sell their product they hide everything and once they find any issue they use them as excuses. Heart-burning issue is now they are not assuring the refund of this product. At the end for the sin of purchasing this product my 16600 rupees is under risk of going void and my mental stress on fighting with them and I am manually boiling water past one month from when it started working. I am totally cheated.