Eureka Forbes — Aquaguard stopped working within 4 Months

Hello,

I have purchased 2 Aquaguard filter within 9months and had filter issue on both the machines. 1 failed within 6Months and 2nd failed in 4Months. I expect filter should work at least for a year for medium consumption for a brand new. Embedding a chip to stop the filter and force customer to pay for it. Why do you want to stop a filter if its in good shape and use it till it stops by itself.

Product 1: Aquaguard Reviva UV NXT
Customer ID: [protected]

Purchased your product in the month of May 2020, it stopped working from November 2020. I'm not sure if this is a defect product received, after following up with manager, service agents and escalate this issue to CEO and Deepa still issue was not resolved. I had paid for the filter to replace and get it work. Kindly refund the amount.

Ref- EFL1810617: Complaint Regarding Product and Service

Product 2: Dr Aquaguard Classic+ UV
Customer ID: [protected]

Purchased in the month of March 2020 and stopped working in July 2020. After the past experience of complaining and getting no response from your end, I had paid and replaced the filter. Kindly refund the amount of the filters or take back your precious wonderful machines and refund full amount.

For your kind information there is no high consumption we are 2 adults and 2 children below 8Yrs. and 4 floors building staying in 1st floor had enough pressure. We use it only for drinking purpose not for any cooking or cleaning.