Eureka Forbes — Aquaguard Superb - AMC Contract No. [protected]

Address:

Eurekha Forbes Hyderabad

I have an AMC Contract No. [protected]. I have raised a complaint ID: [protected] on 31st May 2021 and was following up continuously with the Hyderabad Service Centre. The Hyderabad Service Centre sent the technician after 23 days of complaint on 23 June 2021. However, the techican by name Srikant is not knowledgeable at all. This same techician has attend a service of the water purifier in Feb 2021 and he didnt reticy the issue two times. I esclated the complaint then, another technician was sent in March 2021 and it was resolved. I had specificaly told the Hyd service centre not to send Srikanth technician as he doesnt have knowledge to resolve the matter and also he is very rude arrogant person and doesnt know how to talk to a customer. I didnt like his attitude and being such a inefficient technician, he cannt be talking rude and doesnt have minimum manners at all. He has changed the filters of the water purifer however the red light indication has not be retificed which means he hasnt done the retification work properly. I called him and said the red light indicator is coming and he said he will come later and check when he gets time. His answer was rude. Later we noticed that he hasnot even fixed the water purifier properly and water was leaking from it all day and night.

Request to look into this matter urgently and take suitable action on the technician who is very arrogant and inefficient.

Thank You
Sudha
[protected]