[Resolved] Eureka Forbes — aquaguard total duo wp (ro based water purifier - customer code:[protected] very much delayed replacement of filters

andrewb

from Vellore, Tamil Nadu

Address:	Vellore, Tamil Nadu, 632004
Website:	[email protected]

We have aqua gaurd total duo wp (Ro based water purifier in physiotherapy department of cmc hospital vellore and th equipment is on amc from 03.08.2016 to 02.08.2018.
The ro water purifier filter is not working and we have informed eureka personnel mr, arunkumar on 14.06.17 and he came checked and said full set of filter and motor needs to be changed.
But he said that motor is not available after repeated phone calls.

Till today the machine is malfunctioning and the water quality is very bad and staff will get sick if this continues.
We are disappointed with this service even though we have taken 2 years amc till 02.08.2018.
Will please look into this and act

Andrew babu
Head of physiotherapy unit
Cmc hospital
Vellore-632004
Cell: [protected]

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Sep 1, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2017

Eureka Forbes Customer Care's response Dear Andrew,

I've shared your concern with my team at Vellore. They'll get in touch with you soon to do the needful. Request your patience meanwhile.

Regards,
Anita

Verified Support

Jul 31, 2017

Eureka Forbes Customer Care's response Dear Andrew,

I've been updated by my team that your concern has been addressed. Thank you for your support and have a nice evening!

Regards,
Anita