Eureka Forbes — aquaguard total infiniti water purifier

loveleen91

Address:

110088

I am utterly disappointed by the service provided by aquaguard under amc scheme. Six monthly service of my water purifier was due in first week of jan'20. The technicien did come but he was in a hurry and didn't even spend minutes for the service. After he left. I found that water is leaking from the filter. I called the service centre of the area and they said they would send the technicien again but he didn't come. I called multiple times and every time i get the reply that technicien will come tomorrow. But he never arrived. It's been almost a month that i've been calling the service centre but they are too casual about it.
Every six months the same technicien comes for the service and on each visit he doesn't spend more than five minutes. He is always in a hurry and fail to satisfy.
Is there a way to complaint about the specific technichian to the company as the area service centre people don't bother.

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Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

Eureka Forbes Customer Care's response Dear Customer

I truly understand your discontentment. Let me assure you that my team will connect with you soon to service your product. Please help us with your registered contact number or customer ID here so that my team can connect with you

Regards,
Anita

Verified Support

Feb 05, 2020

Eureka Forbes Customer Care's response Dear Customer

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Anita

Feb 05, 2020

Updated by loveleen91 My registered phone [protected].
Customer ID [protected].

Verified Support

Feb 06, 2020

Eureka Forbes Customer Care's response Dear Customer

Please re-share your registered contact number or customer ID via message as the details provided by you are showing protected. It will help my team to assist you further accordingly.

Regards,
Anita

Feb 07, 2020

Updated by loveleen91 Hello Anita
I have sent my phone no. and customer ID via message.
Kindly expedite the service as it is very inconvenient to handle the water leakage from the filter.
I have been getting calls from the local service centre regularly for past one week or so but nobody bothered to visit.

Thanks

Verified Support

Feb 11, 2020

Eureka Forbes Customer Care's response Dear Customer

I have received a feedback from my team that your concern has been resolved. You may get back to me in case of any doubts.

Regards,
Anita

Feb 19, 2020

Updated by loveleen91 My complaint has been resolved.
Thank you for your assisstance.

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Comments

KRoy75

Purchased Aquaguard Maxima in Sep2018. The PCB stopped working on Jan2020.
Very very disappointed, that a product of very high repute has faulty parts in such a short period of 15months

Eureka Forbes Customer Care's response, Feb 7, 2020

Verified Support

Dear Roy,

Kindly send in your registered contact number or customer ID here. I'll have my team connect with you at the earliest for further assistance.

Regards,
Priya

Eureka Forbes Customer Care's response, Feb 11, 2020

Verified Support

Dear Roy,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Priya

Eureka Forbes Customer Care's response, Feb 13, 2020

Verified Support

Dear Roy,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance, and I'd be glad to help you.

Regards,
Priya