[Resolved]  Eureka Forbes — aquaguard water filter warranty/amc

Address:

600020

We have been eureka forbes avid customer for almost 20 years now with eureka forbes. We have regularly updated our water filters with the latest models and have had amc with them for periodic maintenance. We have had minimal issues in the past.

Last year, we had water filter model innova and we were suggested to buy their latest model reviva. We bought this from eureka forbes agent, on his advice in the month of september of 2016. When we bought it, we had an amc for innova valid through 2018 for which we wanted a refund. At that time, we were told that we will get a 2 year warranty instead of one on the new reviva 50 to adjust the amc refund of innova against the new reviva.in september of 2017, a maintenance service person comes and brings an innova filter instead of for reviva 50 and we find out eureka fobes records (Or their amc people vertex) have not been updated with our new model reviva. After about a month of fighting and arguing, they update the documents after we send a copy of all the documents from our end and accepted that we have reviva 50. Now the new issue is they will not agree that the warranty is for 2 years asking us to sign up for a new amc for reviva 50. We have been fighting and arguing with no solution. After a prolonged argument and mails, we got our reiva 50 filter replaced in january 2017 but we dont have any response for extending either our warranty to 2 years or amc contract for our reviva 50 which should be valid till september 2018.

I am a tax paying senior citizen of 83 years old. I am extremely upset about the whole unpleasant ordeal and would either like my money reimbursed to me or extend amc for reviva 50 to september 2018. There is no response from eureka forbes neither phone call nor email. After about 6 months of mails and fights with no indication of any return of my money or adjustment to amc, i am lodging an official complaint against them in this consumer forum. I hope something comes out of this. Thanks.