[Resolved] Eureka Forbes — aquaguard water purifier - amc

Induja Venkat

Address:

Chennai, Tamil Nadu

I have put amc for the aquaguard ro water purifier. Service due was in june and we made multiple requests for the service since june.
Every time the service engineer claims "the residence is not under his service area".
After 24-30 hours if we try to escalate the issue, we get the message "the service request number is invalid."
We made n number of service requests calls, escalation calls and still its not done yet! We have paid the amc amount and waiting for their action endlessly.

The latest service request number is [protected] which i made today. Am still getting a feeling after a wait of 24 hours, the company will scrap the request number, so making a complaint right away. I request for the refund of the amc amount if no action is taken.

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Sep 23, 2017

Complaint marked as Resolved

Received call from the company and they finally assigned the right person for the area of residence. He came and did the service of the water purifier.

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Eureka Forbes Customer Care's response Dear Induja,

I've shared your details with my team in Chennai. Be assured they will connect with you at the earliest. Request your patience meanwhile.

Regards,
Piyush

Verified Support

Sep 20, 2017

Eureka Forbes Customer Care's response Dear Induja,

I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

Regards,
Piyush

Sep 23, 2017

Updated by Induja Venkat Thanks for the resolution. Hoping to continue on time support in future.