Eureka Forbes — aquaguard water purifier amc

Eureka Forbes — aquaguard water purifier amc

S Shashi Alabur from Bengaluru, Karnataka

We bought aquaguard classic+ water purifier on 26.02.2017 and this was installed properly. Customer id : [protected] We moved our residence in july 2018 and we called eureka forbes for installation and service. This was done too.in november 2018 we called eureka forbes for service and people from ion exacense turned up. After servicing the water purifier, they convinced us to buy a 2 year amc for rs. 3775/-, which we did. But, now in the past 12 months, even after repeated calls to ion exacense, they have not bothered to attend, though every time they promise that they will attend immediately. They even agree that they have not attended for 1 year and hence they will extend the warranty by another 12 months! Now, eureka forbes says that there is no amc for our purifier in their records and hence they cannot give free service. My question is that, you - eureka forbes - gave our number to ion exacense (Otherwise how did they get it?) - so, now, how can you claim that it is not your responsibility? Very disappointed with eureka forbes! I did not expect this... Was this information helpful? No (0) Yes (0)
Eureka Forbes customer support has been notified about the posted complaint. Verified Support Dec 08, 2019 Eureka Forbes Customer Care's response Dear Shashi, My team in Bengaluru has been informed about the problem you are facing. Request your patience as they will contact you at the earliest to address the same. Regards, Priya Dec 10, 2019 Updated by Shashi Alabur Hi Priya, Someone claiming to be from Eureka Forbes called me, probably in response to this complaint. But, on detailed questioning, he said he is a Franchisee. So, what is the assurance that this person is also not a fraud ? Also, he said that I would have to pay service charges + cost of parts as our AMC with Ion Exacense is not valid as far as he is concerned. So, if Eureka Forbes is handling all installation and service requests through Franchisees only, then isn't it the responsibility of Eureka Forbes to ensure that the Franchisees are providing proper services ? And, if they don't, then transfer that AMC to another Franchisee ? Do you expect that your customers go from one Franchisee to another until they find someone whose services are satisfactory ? What is the recourse open to customers like me who get duped by unscrupulous fraud Franchisees like ION EXACENSE ?
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