[Resolved]  Eureka Forbes — aquaguard water purifier - bad customer service

Address:

560037

We purchased a new water purifier on 24.09.2018 and received the product after 3days. We clearly informed the sales person mr. Chalapatti that we are available only after 7pm he agreed to it and said he'll get a person for installation. But after many follow up they came to install only on saturday. But the machine had issue, it started to leak then we decided to cancel the product then the sales and service person they will order a new water purifier and asked us to cancel the product thru customer service. We did as they said but later we got call from aqua guard saying that they could replace the product instead of cancelling as the product charge will increase by 1000. We clearly said we will not pay anything extra as it is not our fault. As we faced lot of problems from customer service and sales person we decided to cancel the product and don't want any replacement or new product as the service was really bad at aqua guard. After cancellation the person did not come to uninstall the product after so many follow they came on 9th to uninstall the product after which we informed customer service that the product is being uninstalled and requested them to arrange for the pick up. But till date no one has come to pick up the product. The company has such a good name in the market but due to very bad customer service the company's rating will come down. Please consider this issue as we faced lot of problems with this product. We trust that this complain would be taken seriously as we want say more but could not explain in the written message.