[Resolved] Eureka Forbes — aquaguard water purifier-classic plus | |||||
Unit was installed on 24 Dec. 2016. No service was done till date, not even during the guarantee period. Unit stopped working, complaint registered on 05 July 2018, (Allocated request no. is [protected]). On 06 July 2018 one technician by name Mr. Krishnan(Name was disclosed by the person on request, phone no: [protected]), attended. According to him one PCB is defective, same is available at Ernakulam. It is going to take 2(Two) days to procure, replace and repair. Today is 20 th July, more than two weeks passed still not repaired. Yesterday Miss Neelima informed me that on 21 July technician will attend with PCB. More than the delay in repair, on four occasions technicians told me to make myself available at home for repair. But no one attended. I lost four working days and the purifier is still out of order. Kindly do needful. Was this information helpful? | |||||
Aug 20, 2018 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Jul 20, 2018 Eureka Forbes Customer Care's response Dear Savitha, My team from Kozhikode will call you at the earliest to take an appointment for the service completion of your unit. Request your patience in the meantime. Regards, Piyush | |||||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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I have informed my team about this. They will call you back at the earliest to give an update.
Regards,
Anita