[Resolved] Eureka Forbes — Aquaguard water purifier Magna UV new

prasanna79

from Kolkata, West Bengal

Address:	Mumbai City, Maharashtra, 400058
Website:	www.eurekaforbes.com

I purchased a new Aquaguard magna UV water purifier.When the machine came by courier and the technician opened it for installation, he found the 2nd stage filter broken from the connector. Now a new machine will be supplied in place of the damaged piece. This puts a big question on the quality control of Eureka Forbes when their products are packed or else the courier company which they claim are responsible for the damage. I will have to wait 1 week now for a new machine to arrive.

Was this information helpful?

No (0)

Yes (0)

Apr 20, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2017

Eureka Forbes Customer Care's response Dear Prasanna,

I understand your displeasure towards this. Please share your registered contact no./customer ID and I'll have my team to look into it at the earliest.

Regards,
Anita

Verified Support

Mar 17, 2017

Eureka Forbes Customer Care's response Dear Prasanna,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Anita