[Resolved]  Eureka Forbes — Aquaguard water purifier not working

Address:

500038

Our aquagaurd duo water purifier not working since 8 days. We complained to service center and complaint no. Is 87950679. Complaint was closed mentioning house is locked. It is not correct. They have not contacted while coming to my house. Again i complained on 09\07\2016. Complaint no. 88087042. Your service people promised to send your engineer with in 4 hours. But not turned till 10.30 pm today. Is. 09\07\2016. It is very bad on your part. Being a tata group company your people not attending complaints properly. It is shame on your part and also on me as i am your customer. Is there any procedure to attend the complaint? Let me know please. Simply coming and going, whether they are going up to the door of the house, pressing the calling bell if not attended then enquire with the watchman of the flats and from the residance place your engineer has to phone to customer saying i am at door step. Whether this procedure is being followed by your engineers?
Lastly i have to ask you one question. Why i should buy your products?

Yours sincerely
Husna sadiq