[Resolved]  Eureka Forbes — Aquaguard water purifier product

Address:	Bangalore, Karnataka, 560043
Website:	www.eurekaforbes.com

Purchasing a product of eureka forbes is perhaps the worst decision ever taken by us. Yes you read it right… worst decision. We never knew that you harass your customer by giving false commitments. I must bring this to your notice that you have the worst service team in the world. How can you keep such inefficient people in this important department?
8 months back we purchased an aqua guard by paying rs 18403/- and after 4 months (Oct 2016) we had to do our first service. Since then our nightmare started. We have to at least wait for 8 to 10 working days and have to make calls innumerable number of times to the customer care for the technician to visit our home for the servicing.
On 29th january 2017 we raised a request for the 2nd servicing of the aquaguard as there was some problem with the product and no water was getting stored. After 9 days of continuous follow up and raising a complaint, finally on 8th feb one technician came and saw the condition of the aqua guard. He recommended to purchase an additional filter to be fixed next to the aquaguard at an additional cost of rs 1100 which we duly agreed hoping that our drinking problem will be solved. But even after that the water was leaking from the aqua guard and the technician told he will have to replace one of the filters inside the aqua guard. Today is 21st feb 2017 and till date nobody has replaced the filter. On top of that due to this the entire thing the aquaguard itself has fallen and broken now. Even after telling this to the customer care nothing happened till date. One technician came on 16th feb and took a picture of the broken aquaguard and told they will replace the back panel. I spoke to mr vinay & ms sumithra and they promised that the back panel will be replaced by 20th feb. But nothing happened. On 20th feb i had to call atleast 5 to 6 times to know whether any technician is visiting our place and finally end of the day they said they will visit the next day. Today morning when i called the manager, then he said that the back panel is not available and will take time and once again i have been given a false commitment by extending the date till 24th feb 2017.
Water is the most essential thing of our life. Since 29th january 2017 we are purchasing drinking water for drinking and cooking purpose and we are still doing the same till date just because of the company’s worse services. After spending rs 19600/- on the product and thousands of rupees for purchasing drinking water every day, we have no more faith on this company. Now we want our entire money to be refunded. I cannot take this pain for a lifetime. You guys better shut your company or first learn how to efficiently work in the service industry. Eureka forbes is playing with people’s life. Useless and worthless eureka forbes.