[Resolved]  Eureka Forbes — Aquaguard water purifier service

Address:

Idukki, Kerala

I have made a services request for my water purifier ( Ref. No.[protected] dated 22nd Oct 2016). There was no response to the same. I contacted Eureka forbes again on 26th Oct. The person who took the phone promised me that the technician will attend my unit on the same day, in futile, even on 29th no body has attended my complaint. Today I called again the reply was that my complaint is handed over to managerial level, What is the comedy, is the manager who repairs the unit, I am a standing customer for Eureka forbes since 1988. This is my first experience that a service request shall be attended only after getting manager’s permission. Eureka forbes achieved the sale and popularity only by mouth to man communication. Beware that now social media is very active and people who behind to tarnish the Eureka forbes will be fired. Don’t prompt the customers to go for other levels, Do your duty to customers sincerely. Take necessary steps for repair my water purifier and take notice that water purifier is a daily needs machinery.
Advocate. P.H.Haneefa Rawther, Special Public Prosecutor (Narcotics), Thodupuzha ( Kochy)