[Resolved] Eureka Forbes — aquaguard water purifier - worst experience

Murali SG

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I have been using an aquaguard water purifier and facing frequent water leakage issue right from the beginning & the eureka forbes technician himself agreed that the product which i have bought has a manufacturing defect and also another senior employee of the company.
When i requested for a product replacement, they said they will resolve the issue permanently, but that never could be noticed.
Again and again the same issue & now the pcb has shot due to the same issue and which was also confirmed by their own employee.
Once again i requested for replacement, they say its out of warranty now. When it was under warranty, they didn't do it as well.
Asking me to pay 4.5k for repair job.
Raised concerns, escalated the concerns, requested for a senior employee call, but that never happened and hope will never happen in future.
One of the worst experience which i had and never expected a company like eureka forbes will provide such a worst service.
- murali, one of the most disappointed customer

Was this information helpful?

No (0)

Yes (0)

Oct 8, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2017

Eureka Forbes Customer Care's response Dear Murali,

Request you to send in your registered contact number/customer ID here. I'll have my team connect with you soon to fix the issue in your product.

Regards,
Priya

Sep 03, 2017

Updated by Murali SG Hi Priya,
Thank you for the quick response
It’s [protected]

Sep 27, 2017

Updated by Murali SG There were many calls & few visits by the Eureka Forbes team to my home. Really appreciate that.

But the problem persists.

I have never undergone so much of stress and tension, just because of this issue, I have to talk to so many people, attend to so many calls of Eureka Forbes, keep saying the same thing again & again, keep sending e-mails, keep giving feedback.

Every alternate day I am spending Rs.75 for purified water, as the water purifier is not functional.

They replaced the PCB after so much of follow up & repaired the water purifier. Same day evening, it started leaking.
Again complained, again they visited and said few other parts have failed & that has to be replaced.

This is a never ending story.
Will Eureka compensate for the amount I am spending for the water I am buying for my family?