[Resolved]  Eureka Forbes — aquasoft water conditioner

Address:

641046

I purchased a water softening device from this company in january this year. Ever since its purchase, the device has been malfunctioning due to various machine faults and every time the service personnel attended to my calls only after much persuasion and that too after much delay. I have been demanding replacement of this machine, for whch i have shelled out around rs.45, 000 since there is one year warranty. However they have turned down my request. Of late, the machine has been in disuse for the past 15 days, as they say, there is defect to an electrical part, which is to be supplied by their chennai branch, for replacement. I have made several requests to their chennai personnel for immediate supply, but till today they have not conceded to my request.
Since the machine appears to be faulty, i wish the company could take it back and allow me full refund of cost and installation charges.