[Resolved]  Eureka Forbes — aquasure nano ro water purifier stopped working after buying amc for 2 years

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560060

My aquasure nano ro water purifier stopped functioning after buying amc contract of 6k rupees for 2 yrs soon after 1 yr of product purchase warranty got expired. The first yr product worked perfectly well. They replaced the filter candle in first yr warranty. Looking at this i purchased 1 more purifier for my father in law house. Soon after buying the amc for 2 yrs in 2016 march the product literally stopped working as it should. Numerous complaints and service requests with the company has been raised to rectify the problem. Service eng visits my home, checks the product and says some part has to be replaced and it is not currently available. Then he would not turn up or answer the call whatsoever. Again i have to raise another complaint but the same issue with the engineer. Once i got it escalated to highest possible and got the product serviced finally which worked for less than 1 month. The same issue occured. Now it has been 1yr and 9months completed in 2yrs amc contract without the product working. Nearly about 25 service reqs and complaints raised with no improvements. Finally after waiting for 1yr and 9months i am now demanding for full refund of the 2yrs contract paid and the unfit product amt for which i could not get the product working for least 1 month in 2yrs period. After demanding the refund now they want to service the product. I paid literally 30 rupees everyday for 1yr and 9 months to get the drinking water as this product is useless. I want the amc amt + amt paid for water everyday for 1yr and 9months. Request to get this issue resolved satisfactorily. I would never like to do businees with them whatsoever.