Eureka Forbes — Aquasure prime uv+uf

Address:	Bhopal, Madhya Pradesh, 462016
Website:	www.eurekaforbes.com

I purchased this product in september 2015 from a local shop in bhopal. I will explain it serial wise

1. After i bought the product it got installed in 2 days time and after it started working i needed to shut it down on the same day after the installation due to bad smell and taste as it was unbearable to drink.

2. I tried registering my complaint through their website and it failed miserably, it even failed to generate a complaint id and the reason i was told afterwards was that my product information was not updated on the server.

3. The next thing which i tried doing is i called the customer care no which was given on the machine and will you believe that they took the whole two months to address this small issue and in these two months we were drinking the normal filtered water.

4.In december 2015 it again came back in working condition and worked fine for the next two months.

5.In feb 2016 it again stopped working and again the guy came and sorted out the problem and he told that the whole filter is choked and needed to be replaced, the laughable thing is that in the use of nearly 2 and a half months whole mechanism got choked even when the pre filter which was recommended by the service guy was installed.

6. And finally today on 18 may 2016 it again stopped working and i called the service guy and he was not at all interested in fixing the issue and all my family members are in chaos without drinking water in the scorching heat of degrees, can you imagine it, can you see it that how irresponsible a company can be who claims itself of being the leader of water purification mechanisms. We all are fed up of their product and services and need to get rid of it asap!!!

Now my sincere and humble request to eureka forbes is that please refund the money which i spent on purchasing this useless product, and i will escalate this issue in front of the consumer forum, but before doing this i request you to please refund the amount or else i will serve you a notice before going to the forum as per the rules.