[Resolved] Eureka Forbes — Aquasure, RO+UV, Out of order since 25.12.2016, 10 pm.

debargha_basu

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra
Website:	draquaguard.co.in/RO&UV_Purifier Eureka Forbes

Complaint No.[protected] dated 26.12.2016, 9.55 am. Nobody has turned up as yet. The Aquaguard is totally dead. We do not have a single of of water. Since the machine is under the cover of full AMC, I fail to understand the reason of such poor service. Customer care is just passing the buck and out to beat about the bush. Please let me know when this complaint will be attended. The very purpose of AMC has been defeated beacuse of such worthless service on the part of a company like Eureka Forbes. Despite spending a sizable amount for AMC I have been spending quite a considerable amout for purchasing drinking water. Please send the technician in no time.

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Feb 5, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2016

Eureka Forbes Customer Care's response Dear Customer,

I am concerned to note this. Kindly share with me your 10 digit complaint no./ customer ID/ mobile no.and I will have my team look into your issue at the earliest.

Regards,
Shiraz

Verified Support

Dec 28, 2016

Eureka Forbes Customer Care's response Dear Customer,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Shiraz

Verified Support

Dec 29, 2016

Eureka Forbes Customer Care's response Dear Customer,

As I haven't heard back from you, my team is unable to address your concern. Do let me know in case of any further assistance.

Regards,
Shiraz