[Resolved]  Eureka Forbes — Aquasure smart uv

Address:

Ernakulam, Kerala, 682024

I had purchased a brand new aquasure smartuv water purifier on 2 may 2017. The indicator on the machine, while installing didn't turn green and although the person who came for installation confirmed its safe to use, i insisted on registering a complaint. Since i was out of station for two weeks, i called up the service manager on coming back - he was an ego personification. He acted as though such a complaint didn't exist. I had to register a complaint for the same again. The guy who came to rectify
- changed the fuse it didnt work
- changed the main board - it didnt work
I registered a second complaint. Now somebody called me from trivandrum and promised to address the complaint. I insisted that if the machine has developed so many complaint without even being used, it should be replaced. They said they will look into it
I was out of town on a family emergency and i called up the service manager. Now when i switch on the machine, the water leaks from inside and the power drips!!!

I am wondering if i should waste my time running behind these inconsiderate and senseless people and file a consumer complaint. I tried escalating the complaint online and the reference number that i was given doesn't exist!!

Pathetic company. Stupid people and a dumb product.