[Resolved]  Eureka Forbes — aquasure xpert - defective machine supplied to me.

Address:

700 097

I had bought aquasure xpert ro about 8 months back. After using for a month the machine started leaking from bottom. I had reported the matter to your cutomer care the machine was attended to by one of your technician. He had somehow stopped the leakage on the day of his visit but the problem reappeared the very next day when i had again reported the matter to the same technician. He came but could not solve the problem and told me that he would bring one of your engineer for inspection resolving the problem. Accordingly he alongwith the engineer came and with great difficulty and after replacing some parts, the leakage could be stopped and i was felt relieved. The machine worked perfectly for a month or so and then again the old problem of leakage started. I brought the fact to the notice of the service centre and again the mechanics came and stopped the leakage but for a short period. Like this, the machine was opened and repair work done for more than 10 times, but to no result. It is still leaking profusely. Therefore i had requested to your complaint cell to replace the machine which is still under warrenty. I shall wait for another 15 days after which i shall approach the consumer forum for a remedial measure. You therefore take this complain as a notice.