Eureka Forbes — Aquasure xpert delhi puneeth

Address:	110075
Website:	Www.eyrekaforbes.com

Dear aquasure-eureka forbes complaint resolution officer

I am very disappointed with eureka forbes service, i had bought a brand new aquasure xpert machine which one of your most premium water purifiers and have been facing trouble from day one.

Firstly upon installation which happened a week after the product was delivered, the technician cut the automatic shutoff system wire without informing and said the machine will not work because of low pressure whereas there is no pressure problem in our apartment but at least he should have asked before touching the internals of the machine.

Within a few months the tap started leaking and when the technician replaced it, he charged the entire amount, even though machine was and still is in warranty and the tap was not broken but leaking and warranty covers faulty parts. In fact the technician who came today confirmed that the company should not have charged for replacing the tap.

Today the technician came to replace the leaking pump and we saw a lot of salt and corrosion on the pump and had agreed for replacement. The technician told us he will not install a new pump but a repaired one as he has received the same from company. When i have bought a brand new machine and it has a faulty part within warranty how can i accept an old repaired pump, i demand a brand new pump for a brand new machine.

Even while previously replacing the tap the technician removed the top lid and misplaced one of the four plastic strips that support the top lid, this has made the lid wobbly and non airtight with the result ants have entered the pure water tank twice making the whole water purification process useless. But the technician straight away said we don't get these parts from the company, kindly advise who will provide these parts.

Due to leakage in the tap the tape below the tap which protects the internals of the machine in case of a leakage had become loose from one end, the technician instead of sticking it back removed it entirely saying it is not required as if the company put it in the first place for the purpose of show.

When contacting the call center they refuse to handover the phone to their managers and also refused to give the email address or contact number of the appellate authority or any higher authority. All i could get is the above email address and i can only hope this email reaches the senior most people in time to sort all the troubles.

I demand all the problems to be sorted or better still the entire machine should be replaced with a brand new one as this machine is still under warranty failing which i will be forced to hold a case against eureka forbes in the consumer court.

Regards

Puneet dhawan
Highly disappointed consumer and owner of aquasure xpert.
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