Eureka Forbes — AquaSure -Xpert RO UV UF with TDS purifier stop functioning after two months

Hello, I had given my complaint on 18th of Jan. Almost every day 5 to 10 calls to customer care, area manager, supervisor etc... Finally, yesterday technician came with one PCB to replace with in my Aquasure Xpert. But, bad thing is that the PCB which he brought is not the right one. I don't know what to say about this people. And he was saying my model gets older now. PCB which brought is for new model. With 2-3 months time of time, my model gets older???? When I purchased(around November, 2013), these Aquaguard people said it is very new and high end version till date.After I bought this Aquasure Xpert, these people opened my water purifier system for 3-4 times. I am wondering, If they have these many models, why don't they maintain Serial Numbers, part numbers for different models.Anyway, I getting frustrated day by day with these people. Now, I don't want this model at all. If possible please replace the entire system, I'll go for some other model from you. If not possible return back my money.Please don't loose positive impression from customers. Regards, Sravana

This is a complaint against AquaSure - Xpert model which i bought in August 2014 from EZONE at Central Mall, Bangalore . I am very unhappy with this product . Within a month time from the date of purchase, it did not function as expected . The water taste was bad and when technician attended he said that there is some blockage so water is not getting filtered . He replaced some tube and then it worked fine . The same problem occured once in every 2 weeks . Every time we raised a complaint and technicians used to replace some part or the other as AquaSure was not filtering properly . Technician told that dust particles and other impurities in water gets collected inside the tube and hence blocking the whole process. He told us to buy another external filternig equipment that will filter all those impurities right before water enters AquaSure . If the quality and functioning of AquaSure purifier depends on this external filter, then I wonder why can't AquaSure company include that external filter and give it to customer at the time of buying . This gave us fine warning not to trust the purity of this water . As our kids drink this water we started boiling the water . Now during last month it was continuously beeping with sound with a message that we need to change catridge which would cost 4600/-+300/-(service charge) for us and it is not covered under warranty . Again it is a shock as it is not even a years time since we purchased and we are asked to spend another 5K . But this time again it is not filtering and water is leaking out from its backside panel, it is 20 days since we raised a complaint, but nobody attended it yet .I request and hope someone from this company will look into this issue and replace this purifier with new one immediately .
Thanks,
Anjum, Mobile No: [protected]

Dear sir,
From last 15 days we are facinf a lot of problem for water, even though we posses an aquaguard RO+UV ENHANCE we are buying water for our daily consumption.We are not geting any response from any one.one person came and said your SMPS not working and cut its wire and after checking said that its is working but the pcb is not working and disconnected it from the unit. They are forcing us to do AMC to make the filter work.Eventhough We are living in Angul 120km away from bbsr still we took the pcb to bbsr forest park service centre and they said on 15th jan one person will come to our home to repair the same but till date no body is comming. Kindly do the needful at the earliest. Contact no [protected]
[protected]

Dear sir,

Its really very frustating being the customer of Eureka frobes. After purchasing RO UV enhance model, we got the benefit of only one service where as we have been said for availing 3 service and after that we have always been forced to have the AMC. Before some days we have faced some problem in our aquagard, upon checking it was found the fault in PCB, but your service technician was saying the fault in filter membrane, then they have damaged the cable and the male/female plug of the SMPS which was found working after that. Even we finally came to the conclusion that to get our aquagard working, we have to get the AMC.

So after so much of irritation, we have finally decided to shift from Eureka frobes to Kent and also we will never suggest any of my friends, relatives and collegues to opt for Eureka Frobes.

At the end, i would like to tell one thing that please treat your customer as an user not as an who will be looted after once purchased your product in the name of AMC, service, etc...

Thanks a lot.
Contact no [protected]
[protected]

Dear Sir,
I am nandhagopal form coimbatore, i have purchased aqua sure expert in last year, after one year i have changed my filters and get AMC also. after that it ill be not working properly and logon complaint to customer care one person came for service and open it broken filter and again senior person came for service he ill rectified that. after one month again problem ill be occurred again logon complaint (C No:[protected]) they called first ill come on that day itself. third day going on but no one come for service. worst service your product . please solve our problem rectify it.