[Resolved] Eureka Forbes — Attending post sales service is very bad | |||
I have purchased Aquaguard total duo wp at a cost of Rs.17000/- + accessories Rs.1000- per stand, Rs.500/- per cover + Rs.1500/- for two tap connections connecting from water supply taps. Total Rs.20000/-. on 08.03.13. After that they charged Rs.2095/- for membrane and annual maintenance contract Rs.4500/-. From the day of purchase it is giving trouble. After several calls wasting lot of money on phone calls, the customer service is very poor. Totally it is a dead investment. I have lodged a complaint No.91848368 on 09.05.15 after wasting lot of money on phone calls, no one has attended till date. The AMC is due, water is not filtering tank is not filling, water out let water is not coming. Company is giving deaf year. When you are not able properly service why you are selling this type of defective products and cheating the public in the open market. We are suffering without drinking water, Since we are expecting the customer care people will attend. It is very sad thing. my phone no.[protected]. Customer ID is [protected]. Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your contact details; our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team