| Address: | Uttara Kannada, Karnataka, 581400 | | Website: | www.eurekaforbes.com |
Dear sir,
This is regarding my aquargaurd magna hd uv. I purchased the unit in april 2018. Since may 28th the auto refilling function is not working and there is no water in the storage tank. I registered a complaint through customer care number on 31.5.18 and waited for 2 days. Since i did not get a call from the technician, i registered a complaint again on 1.6.18. I called once again on 4.6.18 and after a long hold of 5 minutes some one from the escalation department answered my call and assured me that the problem will be solved and i will get phone call by morning of 5.6.18. Today i called again and after the same process of connecting to escalation department and waiting i was again assured that i will get a call within half an hour. I registered a complaint again on 6.6.18 and on 7.6.18 a technician visits and says that the sensor is not working because of high water pressure, he cleans the sensor and reduces the water pressure. The water gets filled and i check it by emptying the tank and it still works. But after the second time again the same problem and the technician tells me that i just have to clean the sensor every time the water is emptied from the tank. When i question him as to why we were not informed that we have to clean the sensor every time the tank empties, he changes track and says he does not have a spare sensor and will replace it next week may be. Until then he says "you just have to clean the sensor madam".
I have recording of all the call details. It is really pathetic that such a big brand has such low class customer care. We pay for the filter and the amc in the hope that we will get pure water 24x7 365 days. But within a month of purchase the unit breaks down and we are not only left paying for purified water but spending our time and energy calling customer care who keep asking the same questions and giving the same answers.
I am not sure this mail will get any response. I hope the problem will be solved without necessitating further action legally.
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