Eureka Forbes Complaints & Reviews

I have purchased the above purifier from mohapatra enterprises of dillip kumar mohaptra. It is not working anymore in 20 days o[censored]se. When we asked to mr. Dillip regarding this damaged product, he ignored us and postpone the date for replace or repair. Intentionally he sold this old / damage product to us.

Kindly take an legal action against the concern company or that retailer. I also share his no. (Dillip - [protected]) and bill of the product.

I raised request on may 3rd to re-install the eureka forbes to my newly shifted house... After four days when i checked the status no one is aware of it. Then after serious escalation and waiting in the call for 30 mins, they told that it has been assigned to wrong service center. Then they said it has been re-assigned and it will be done today. At the end of day no one has responded, again called and they put me to the escalation team again after 30 mins the same answer it. After two days now also the same status..

Now i am writing this complaint as i dont have any other options..

I had placed an order for "euroclean" and issued a cheque no - 252554 for rs 10, 690 on 15.09.2018 on account of sale against so [protected]. The cheque was realized for payment to eureka on 17.09.2018. The material was not delivered even a month of realization of the amount. Therefore, i claimed for the refund. On repeated requests made to the madras office, there has been no response till date and i also lodged complaint with the customer care. I have been mailing to the customer care from 15th october 2018 and i have still not received my refund amount with interest. My ticket number - [protected]. It's been more than six months from the date of registering the complaint, the customer care responds "we are working on it. We have escalated your request. Our concerned team will get in touch with you as soon as possible." every single time i send an e-mail to them claiming for the refund, this is the standard reply from the customer care. Today, it is 8th of may 2019 and i have still not received my amount of rs 10, 690. How long will the management work for refunding my amount of rs 10, 690? Dose it take more than six months to refund the amount? I would never suggest any of you to buy products from eureka forbes. They don't value the customers and they are interested in making money by fooling the customers.

Hey eureka forbes is one of d worst in relation to customer satisfaction & after sale customer support. As they don't make any follow up for complaint raised, simply direct us to agency's. Coming into my case i had taken warranty for aquagurad water purifier, but due to mandatory service we raised the complaint from then onwards d entire drama started technician came & he's not cable enough wats happened and he done something and left off, from there problem after problem has been raised after every vist of them. Due to which my unit wasn't in working conditions for the past one month.

So we call customer support every time they even cared regarding the follow up..

Ref: complaint no [protected]. Followup number [protected]

We placed an order to install the security system on 28th april with the marketing guy. They came and setup the electrical work on 2nd may. Ever since they said someone will come and setup the camera. We have been waiting everyday from morning till evening but no one has come. There is no response. The customer service is extremely poor and they took the entire money upfront. I would like to get the complete refund from the company. Not sure if it is a legal company or some kind of money siphoning organization.

I have requested for re-installation on 13th april which was not properly taken up and then again raised a request on 19th april. After calling 10 times someone visited 30th april and installation was done in such a condition that water filter is leaking like anything for the last 6 days and there is no response. I have called more than 10 times and no response only sorry for inconvenience sir... Every time ccare ask detail and keep the call on hold for 10 min and then we will look into it but no one is visiting in spite of requesting to send on an urgent basis. I took 20 days back and still i am not able to use the filter. Sorry to say but pathetic service. I have to discontinue and buy another filter rather paying such a huge amount every year and then facing this kind of extremely poor service. Contract number [protected] placed on 13th april. Complaint no. [protected]. Customer code [protected]

Sir i have purchased a aquaguard ro last year in aug 2018 but since jan 2019 it is not working properly (Red light showing) many times your technician came but not solutioned the problem and now it's about 15 days again showing the same problem and your technician not attending the same and this ro is under warranty period. You are requested to clarify the same other wise i will return the this ro.

I have purchased a new machine from eureka forbes last month 31.03.2019 nrich and the sales man had promised to supply an accessory free of cost.

In spite of my repeated calls, complain with the company, there is no response.

Instead today, i have received a call from a vendor who now wants to sell that to me.

Is it the way the salesman push the sales and never keeps his promise?

I have purchased product namely dr. Aquagurad classic+ from your direct company through your sales executive during may 2018. One of your technicians has attended against service request no [protected] on 26 march 2019 and he said as follows: why you had selected this model and also he said that the product is only suitable for upstairs and not for ground floor? He also comments that purchase transaction of the above product from local market.
My issues:-
Why your sales person has supplied the unsuitable product at the time of sales? I belief that your company is focusing only sales and not for customer service and satisfactions. Since it is under warranty period, please sort out the issue with free of cost. It is my duty to inform you that your technician behaviour is very worst. Please arrange to attend the senior person to sort out my issue. I strongly believe that your technician has spoiled your company name. The same has been already informed to your customer care team. I hope you will solve this issue otherwise i am forcing to contact the ombudsman for a further solution.
Conclusion:
I have not yet any solution from the company. Company is waste my hard earned money by way of sale of their product.

Customer id: [protected]

Registered mobile no: [protected]

I had subscribed amc contract from november 2018. Since then only one service i have received. To my utter shock, on may 2, 2019 i received message on registered mobile number that service was done. No one had visited my palce. Today i checked the account details and found that address has been replaced with sumone's else address and benefit is given to...

From last two weeks i am complaining about the water has stopped in our purifier. Every we call we talk to new person the same thing that water first slowed and then stopped coming in the purifier. We are working person and they say our service man will come today. So i take leave that day. And these is happening from last one week. And still we called day before yesterday still they are not coming.
I think i should change the purifier now because now i think there is no other option.

We have requested for servicing of the water purifier then they have sent a technician, after he has done the servicing he dint even give me the receipt giving me some lame excuse. After he went away we have noticed that after we have switched it off also the machine was still working and storage got enough water so the water started overflowing, then we immediately called the technician who visited my house as i had his number but he was pretty rude to me so i registered a complaint on 27 april 2019 but till today there is no response from their end and i have been calling them ever alternate day and following but dint get any right answer till date. Kindly look into the issue and do the needful.

Hi,
My parents has health issue. So we bought doctor plus water purifier. Currently it was not working so I contacted official service person. He suggested to buy new mother board and told that this morher board eurekaforbes won’t fix and asking for 8000. Every year we have to spend almost 6000 for this purifier and the service person force us to buy some parts every time.

I just asking is it the way of doing business? If you say so, i will switch to somw other product from different company and go to consumer forum.

Attaching the service person name and part which suggested replacement and not to fix

I have ordered Eureka Forbes Water Purifier from Tata Cliq. (Order No:[protected] Product delivery was already delayed by Tata Cliq than what was committed. But even after the delivery, product installation is not happening yet. (Service request No: [protected])

Have been calling Eureka Forbes from last 3 days. After spending a lot of time with Customer care team every day, they have been scheduling the installation and sharing technician contact details every day; just for me to realise that contact number is not valid (every time) and technician never visits the place for installation. Tried calling back again and then customer care representative doesn't have access to any information. They will also not share contact details of service centre!

When I researched on various other platforms (eg. Flipkart and Amazon) for the same product, I came to know that it is the same problem that every user is facing. After sales service of Eureka Forbes has been too pathetic for all the users. I really regret now for choosing Eureka Forbes without doing some research.

Hi team

Ref. Invoice no.[protected]

I have purchased vaccum cleaner on 25th april 2017 by your sales representative murugan vellore office and his mobile no.[protected]. I have paid through credit card and cash since he was informed us card not transacted correctly and asked for cash. Hence we made the payment through cash. But on next day we found the card amount also swiped from my sbi card account paid to the company again.

Also i informed to company accounts team but no response from them and contacted representative but he also not responding. I have sent lot of emails to them, no reply.

Regards

Suresh

We have purchased dr aquaguard nrich uv at mangalore, karnataka. Though the printed mrp and the bill is for 12, 990/- the executive charged us rs 1000/- in cash and didnot provide any bill for that. When asked on why he had charged us extra he said the rate printed on the box and bill was a buy back rate and not the mrp.

Executive's name: yajnesh acharya (Mangalore, dakshina kannada)
Ph no given by him: [protected]/ [protected]

This is clear case of cheating.

Installation still pending of my aquaguard water purifier since 6th april 2019.

Called eureka forbes customer care on helpline number ending with...1177 at least 5 times and tried escalating the matter. But eureka forbes is laughably pathetic.

When will the installation be done by eureka forbes? This year or the next?

Prithviraj thali
[protected]

Date of purchase 30th dec 2018 and the date of delivery of the product is 1st jan 2019.

But the selling executive b. Narsimha raju of eureka forbes and also the company eureka forbes as not coming for any demo and the product is kept unused till date evening continuous following up with selling executive b. Narsimha raju as not come for any demo or given any other executive number to contact for providing the demo

Sir, dr. Ag magna uv water purifier is working in my residence at coonoor, the nilgiris, tamilnadu. Water purifier sl. No [protected] is working under annual maintenance contract. We are using water purifier water. Recently, during rainy days my children were affected by jaundice disease. For changing cartridge, i have contact your service engineer number [protected]. No response. I have spend more money for my children. Really your product is good, so i am using continuously. But your product service is very worst. I hope you will send proper and responsible person for attending the service in future.

I have purchased one aquaguard water purifier model enhance ro + uv +uf on 29.03.2019 and installed on 06.04.2019. But after installation and start of the machine it started leaking from its body. I lodged one complaint and attended on 13.04.2019 and the mechanic managed to stop the leakage. But again from 22.04.2019 evening it started leaking heavily.
It has not crossed two weeks but started giving problem which is not a good sign. I hope the same will be attended on top priority and if repeated again then arrange to change the machine immediately.