Eureka Forbes Complaints & Reviews

I've ordered a eureka fobes aquaguard classic uv on 15 may 2018 from amazon. Till now one one have come for installation, i've called many time to customer care and booked for the installation. They just give the fake commitment for installation.

It's really a shame on eureka fobes, they have taken the money but they have not called for installation, even i've to reach you guys for installation.

If you really care for your customers, please reach me on [protected]

The Eureka Forbes customer care has sent a very poor technician Mr. Imitiyaz . He is absolutely unethical in his service and has no professionalism. He came 2 hours later than the time he was told to come. It's dinner time and kitchen is a very busy place during nights, still this has been foreseen and considered . He is rude in his behaviour and tone of speech is highly unacceptable. It's a very disappointed service. The tube has come out now and water is flowing out in jet speed . The only way to stop water is by switching of the main valve which affects all the residents in the apartments . We have to suffer so much just for a simple servicing. It's very poor . Absolutely disappointing.

I purchased eurekaforbes water purifier online dated 30/09/2017, costing amount of rupees 18890 (My hard earning).
Which stops working from 16/06/2019 (Customer id: [protected]).

After several follow-ups technician visit and said that all filters got failed need to replace with new one charges will be applicable as i have bought it online.

As it stops working in the 9 months as per warranty terms it shows 12 to 15 months on your website.

Hi, i had called on the toll free number for eureka forbes to check the non functioning ro. Engineer visited and informed that the pcb needs to be repaired and taken the pcb giving assurance that it will get fixed in couple of days... No update provided by them so far... We called and they giving false assurance that they will get that fix asap. Now its has been more than 10 days, i still not received pcb back... Please suggest the next step forward.

Sir
Good morning

I am costmer of eureka forbes I got bad
Response that you people taking product from costmer and money also like cheater and ford people and the sales person they won't clearly mention the details about product and by end of day we are not interested taking the product
They give false promise that your money will refundable so you people are daylight theifs (choor) blindly making their targets with false statements
Here I clearly clarity I got that eureka forbes are ford people and company
After one month also my money is my refunded so people are enjoying with costmer hard earned money
I hope this message I can get justified
And how I faced a problem with your company people

Last year july purchased water purifier (Dr. Aquagaurdrs.18000; 22jul-2017). Within two month the water was overflowing even after switching off. And after 10monhts of purchase had to replace 3 filters (4-jun-2018) and now not even a month again the service symbol is prompting. When checked with service engineer - he informed that membrane filter has to be replaced. Within a year having multiple problems with added cost is not at all fair to buy this product. This has to be sorted out immediately with no cost at customer.

Instrument not functioning properly and water leaking continuing since last 1 week. Rectification not done properly even after repeated complaints. Technicians from manu service center attended the complaint but not proper rectification done. We r receiving msg "your complaint attended". But problem still persists. Request you to resolve the issue soon.

I am shivraj desai residing in grandbay (A3/102) housing society pune, my customer code is [protected] & my complaint no is[protected] raised on 4th june 2018.in spite of calling your customer care no. 6 to 7 times none of your service representative has visited us nor there is any reply from customer care regarding our complaint. This is very pathetic service provided by you. Please let us know if you can manage this service request or should be escalated elsewhere as we are unable to use the ro.

Only reply from your service executive is we will register your call on urgent basis service. If this is your urgent basis service then one can understand what type of service you provide.

Sir,
1. Please reference my order id no[protected] and subsequent
Correspondence made with your office through email in respect of raghunadhan n, puthenveedu, house no 14/423d aiswarya lane, nss road, kumbalangivazhi, cochin 682006.

2. I was purchased one euroclean wd x2 against above mentioned id. The items was booked by me on installment basis. But after delivery full amount has been recovered from my credit card which is not understood. The matter has been taken up with your office for needful action to refund the money at the earliest. Even after lapse of two months no needful action has been taken from your side. May i request you to kindly take suitable action to refund the amount at the earliest.

Yours faithfully,

I have got a message saying that the raised service request (Numbered [protected]) has been completed. The only problem here is that i didn't even raised a request but, all of a sudden it has been raised and completed also. I would like to know that how long their hyderabad service executives have been frauding and cheating the customers without even visiting. This is not the first time i am facing issues with their hyderabad executives who raised the request
For their own purposes without even contacting the customer. Does this kind of service the company wants to provide to their customers?

This is regarding a complaint i have about my recently purchased vacuum cleaner.
I am from trivandrum. I had purchased a eureka forbes, x force vacuum cleaner from amazon.
But the hose of the vacuum cleaner has become detached from the nozzle. I had registered a complaint. The service agency in trivandrum, ms. Aquadynamics had send over their service executive to look into the matter. He had photographed the defective part and promised to revert asap.
When i had contacted their office to know about the status of my complaint, i was asked to take up the issue with mr. Rejin, the eureka forbes person in-charge. He had also promised to place an order for the defective hose.
But it's been about a month now and the part has not been received. Upon enquiry with ms. Aqua dynamics i was given to understand that the part is not presently available.
I rely upon the vacuum cleaner for my daily house cleaning chores and thus have been inconvenienced in great measure.
Kindly look into the matter and do help me out

Regards

Bindu abraham

This is to bring to your notice that i own aquaguard (Classic model) and had opted for 2 year amc for the same i. E 13 dec 2016 to 12 december 2018 and paid rs 2795/- as amc charges. Post amc, whenever i give them a call for change of candle or servicing, the service center tells me that you don't have any amc. This happens despite the fact that the service center representative who executed the amc is still working in the same service center. Actually the rep took the money and did not updated the database (The practise they must be doing with other customers also). But as a customer, should i be bothered about things happening in the organisational channels. I have been complaining about my problem to the customer care for past 5 days, but there seems to be no end to my problem.in this connection please refer my service request no [protected]. I request the concerned authorities to take appropriate action against your staff at authorised service center at pathankot (Punjab) and instruct them to undergo amc at the earliest. For a fault of somebody who not doing his job properly why should i suffer who has paid his hard earned money in form of amc.

We have purchase water purifier and installed in my house. We have made a service request no. [protected] on 12.06.2018 but the person mr. Imran mondal and other came and only temporary made a correction. We again made a service request and also after telephonic discussion from your department a request no was [protected] allotted. The person came and says that we the company has no parts which is out of order and you are bound to bear this and it will run such condition only. If your service engineers are unable to rectify the defect in four complaint so you are requested to take back your machine immediately from my house because the persons whom you have given service contact not behaving and giving proper service. I have also spoke over phone in your office but i have received only the word from them "sorry". Which will not help me in any way hence you are thankfully requested to take your machine back as a gift from me.
Thanking you,
Shiv ratan joshi
Flat a 702,
Suncity
105/1, bidhan nagar road, kolkata 700067.

This is regarding the request number [protected] which i raised on 7th june 2018 for the installation of new aquarguard water purifier, it's been 7days non of your technician has called me for product installation.
Daily i am calling your call center, but i could only get the answer as "sorry for the inconvenience", i want to know this type of service you give to your customer.
I want to know still how many days you require to come and install the product.

We purchased eureka forbes aqua guard 200 ag from pawan trading company bhiwani haryana vide bill no 374 dated 05 mar 18. We lodge complain for installation vide complain no [protected] the. No technician reported for installation and we do it at own expense. Now the product is off road and requires repair. Request send technicians for the same earliest. Contact no [protected]

Dear sir,

Two persons came to my home on 06.05.2017 by saying that they will give demo for dr aqua magna at my residence. They did not give any demo and showed some booklets and requested for booking. I refused due to they told me before coming my home that they will show demo. Finally they have taken rs 500 and gave a refundable receipt, if i wont book in future that amount will be refundable.

Now i need my refund of rs 500 and contacted one of the visited persons named mr. Afshan nawaz pasha and he is not paying it back.

Kindly confirm me that whether those are your employees only and refund my amount.

Regards,
Sreekanth m

During end warranty period technician told everything is fine. After couple of weeks had an issue and called customer care. Technician told need to replace filter and the charges would be rs. 3850 and if amc should be 4850 that is too two times service and one time replacing filter.

They are cheating as in warranty only service.in amc one time replacement and two service.

As per my knowledge in warranty parts should be replaced if not physical damage.in amc at any time they should replace the parts and regular inspection.

Cheating cheating.

The service we have been receiving from the company is pathetic to be very honest. It's just been over a year since the machine has been installed and the parts have started showing their vulnerability. Complaining time and again for the machine has resulted in either of the two-
1) the concerned person not coming on time and,
2) the problem not getting solved.

It's kind of a torture technique by the company/service staff by not addressing the issue at once.
Time and again they come to the place and instead of addressing the problem for once and for all, they just do the repair work which doesn't even last long.

The machine had been purchased from pushpa agencies, nanpura, surat and its been 4 days since we made a complaint to them but till now no one has come.

I would strictly not recommend people to buy this product of this company and any other product from pushpa agencies.

I hope you guys help me out with this.

Dear eureka phorbes pvt ltd.
Today we called eureka phorbes technician to change the water candles. His contact number is [protected]. He damaged the pcp part of my water purifier, tried to fix it with for 4 hours. Now plz let me know how do you help customer like me.
Is nt companys responsibility to send trained technicians?
How can i be assured that the pcp he brings tomorrow is original?
How do i know they are nt cheating?
Why should i pay extra for that damaged part as its the mistake of a technician?
Now the quality of the wayerpurifier is questionable because the original pcp is replaced?
Sendining untrained technician is the error of the company hence is nt it expected from the company to replace the wayerpurifier with new one?

Already i have complained and received call twice but nothing has been done, never expected this response from such a brand. Picked up this band only for better service but in vain.
People form customer care had called and also said that he would take the sales executive on concall but nothing happened, he( Rajkumar) has promised two bags and water bottle which has not come even after 6 months and i have been following up since three months now.