Eureka Forbes Complaints & Reviews

Hi,

I have bought vacuum cleaner wdx2 from the dealer at on 02 march 2018.

Dealer address,

Person: nagaraj and srinivas naidu
Nagarabhavi cir, vidyagiri layout, jyothi nagar, stage 2, chandra layout, bengaluru, karnataka 560072
Mob: [protected]
Mob:[protected]
They have promised to give complementary gifts on booking but until now "no purchase receipt or gifts" given to us.

Many times we called them but no luck for them, please pursue it and ensure i get my bill and what promised

Dear Mr Venkatesh Raman,

We purchased a Eureka Forbes Total Enhance RO in Jan 2015 while residing in Sector 8 R K Puram, New Delhi. The We shifted to Dwarka, new delhi in October 2015 and got it installed from your technician.

I felt that the machine needs maintenance as it has been three years. I registered a complaint on your customer care number with complaint number [protected]. Since then I have made no less than 50 calls to your call center. They have sent 2 technicians (name Ajeet and Rajinder) to my place who refused to service the machine even without looking at the machine. Everytime they insisted to purchase the AMC from these sales persons and refused to honor the AMC purchased from Eureka Forbes site. My escalation nos as told by the customer care are: [protected], [protected].

I also tried to lodge the complaint on Eureka Forbes website for hours. But your system is refusing to work there also. It did not allow to register a complaint stating some system problems and suddenly a complaint was lodged automatically reflecting date as[protected]. I was not even born then!

One more thing about the level of your service, Your call center guys could not even correct the spelling of my name which is JYOTSANA and not Joytisma.

To let you know Mr Raman I myself am working with Tata's since many years. With that experience I can tell you that respecting a customer's concern or issues should be the foremost goal of an organization. But with this type of attitude I don't realize how will you sustain.

Only roping in a yesteryear bollywood diva alongwith her cardiologist husband and a dummy son will not work. You need to show the commitment and honor the contract for which you have already taken the money in advance as AMC rs 4350 from the customer.

Hope my concern will be resolved at the earliest.

Regards,
Jyotsana sinha

I purchased one euroclean iclean vacuum cleaner from mr. Santanu das, the branch manager of southend conclave, 2nd floor. Rajdanga main road, kasba. Kolkata - 7000107. His mobile number is [protected].
While taking the order, he promised to provide a wrist watch, which was supposed to be with the vacuum cleaner. But its being two months he has not yet delivered the watch.
Whenever i call him, he says within two days he will provide. With him his junior hafizul gazi (Mobile no. [protected]) is also acting the same.

Please take some action against these type of fraudulent activities what eurekafobes is doing with their customer.

Thanking you
Debabrata roy
Email: [protected]@gmail.com
Mobile: [protected]

Hi hope it will right platform to show my complaint against eureka forbes koregaon park office there is 2 month before i have call from eureka forbes office regarding requirements of service engineer. Then they have join under their service franchise, they did not pay right manner without any formalities they are working. Actually they are misleading people.

Sir
Usha agarwal. Customer since 2008.
Model of machine: aquaguard gold nova.
Machine no. :
Last contract no.in 2016 : 26347674
Customer code : [protected]
My mail id : [protected]@gmail.com
Ph. No. : [protected]

Sir,
I am very disappointed with your company's (Eureka forbes) approach. This is not fair that company increases the annual maintenance charges every year. We are not able to pay such increased amount. For last 2 years from 25/5/2016 to 24/5/2018 we paid rs.3175/- as a maintenance amount. Today i received a call from your service centre for contract renewal, he said that i have to pay rs. 3440/- for 2 years by 30th april 2018 or from next month i. E. From 1st may 2018 the amount is going to shoot by rs.450/-. This is really worse. It means i have to pay rs. 3890/- as amc.
How can we pay this increasing amount?
When we purchased your water purifier in 2008 your representative didn't inform us about this increasing amount every year for maintenance. That time we would have given a second thought about purchase of your company's water purifier. Please don't increase the annual maintenance charges every year.
Kindly take the action on this complaint as soon as possible. Otherwise we have to ban on purchasing your products.
Waiting for your response and immediate action.
Thanking you
Regards
Usha agarwal

We had purchased one ro last year and the same was installed after one week. The following problems have been faced in past eight months:

Invoice : the machine came with challan, on enquiry with jeewan chandra the person who sold the machine, he confirmed that invoice comes only after clearance of the cheque and takes around 7 days. I called him enormous times and sent mails to euraka forbes for the same. Every month a complaint was raised but seems the management does not bother. No action taken till date and no invoice provided inspite of the payment being made by cheque and also service records in place. Today the branch manager pawan was so rude and said the machine came with invoice and no duplicate invoice can be raised. First the machine came with challan and complaints have been raised every month about non receipt of the invoice. This is unbelievable that the company sells the unit without invoice. The accounts team is calling me and asking for the papers i have as they are not able to locate the invoice. This reflects clearly the way company operates.

Service issues: from the day one the machine did not work. Jeewan after getting complaints got the machine replaced after 10 days but the problem remained. As we had issues with the quality of water we kept using bisleri and kept on pushing the service team to resolve. But the service team always gave an excuse that the management takes too much time to approve the spares and accordingly it takes lot of time for servicing such problems. The team from lab came and confirmed that the water has particles but on lab report manipulated that the water is good for drinking. Next day santosh and other team members visited and agreed that the water had big particles visible and cannot be used for drinking. They checked the td value and said the membrane needs to be replaced. For past eight months they have changed machine, filters, tank, added one more filter and now saying membrane needs replacement. Over and above none of the management team has bothered to look at the written feedbacks sent to the website and mails written to them. This reflects the culture of the company and the way they treat the customers. The branch manager has no courtsy and says you can do what you want but we will neither provide you the invoice, nor do the replacement, nor take the machine back. The management of the company should wake up and look at what the team is doing to the customers. A strict action is expected against such companies who play with the lives of people and cause enormous health problems by selling defected pieces.
I hope the complaint is taken seriously and an action initiated against the company as they are playing with health of people.

I am customer of aquaguard magna water purifier and i am writing this letter extremely dissapointed. The dissappointment is about the product and
The service being provided. This product has frequent complaints and we have spent a lot of money on amc and related repair works. Recently on april 10th, the tap of the water purifier broke and i had raised a complaint. Technician suresh gv had attended this complaint, he replaced the tap with a new tap and charged me for that, despite being in amc. I would like to know whether the technician suresh gv right in charging me for the tap
Replacement despite being in amc?

After he left, the water purifier started leaking and since then i have raised atleast 6 service requests with customer care, and until today the issue has not been fixed. I had requested for a senior technician but they keep sending the same technician suresh gv again and again. This person is not capable of fixing the issue and that was the reason i had asked for a senior technician. But as always, nobody cares about the customer once the product is sold to them. It is the customer's headache after all isn't it? My hard-earned money has gone down the drain with this product and the service being offered. I had contacted the escalation department regarding the issue, but they will always give me a false promise that a senior technician would be sent, but they never did that.

Please find a list of service requests i have raised.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected] - latest one

I want this issue to be escalated to higher management until i get a resolution. Please give me a resolution at the earliest.

We have renewed our amc on dec 2017 worth rs 5200
Now it’s april 2018.. The machine got problem... More time requires for tank to fill up... More than 2 -3 hrs
The service man told that the ro is damaged
And asks for 2500 rs for new ro membrane
I was lured to buy the amc by saying that i will not have to pay anything for one year and that filters will be replaced if damaged...
First of all how can a ro get damaged within 4-5 months after being used just by 3 person...
N then what is an amc if we want to pay 2500 bucks more within 6 months
I am feeling cheated... Plz see in the matter
My complaint refence no is [protected]

I have complained many times in the last one month, my ro water purifier has been leaking
... The service person came many times and is unable to repair the leak! I'm a client for the last four decades of your various products!
Since i am a practicing doctor i will not be able to recommend your water purifiers or buy another one againbecause of the sad experience which has caused to me extreme harassment!

I purchased one water purifier Dr, Aquaguard Classic Plus at a cost of Rs. 9650/- vide PO NO. S0598212 DT 13 Apr 18. The item did not work on installation due some electronic problem as identified by the company engineer. The sl. no. on the item was also not matching with the invoice and box indicating spurious product. The salesman ordered for a new purifier as replacement on installation of which it started leaking from the body at four places. He then opened it up severely compromising its warranty and tightened some pipe. what I failed to understand that what made opening up a brand new item a necessity even after nothing was mentioned in the installation booklet of the product. This clearly indicates that the company is hand in glove with the distributor to sell spurious products and fleece the public. This is the second time I have been fleeced by the same company, the first one being in 2015 when despite purchasing the AMC, the engineer did not turn up for two years the problem was kept lingering on with me in doubts regarding th condition of the water. There was also a continuous squabble between th sales and technical guys regarding the purity of the water. Hence I feel the company should be severely punished for its crimes.

regards
BIPIN

Every family needs hygenic water after investing in a product, but this company is cheating consumer and making easy money, and they only concern about there money and they think that consumer money is a dustbin paper.
Aquaguard has a pathetic after sales service.

Even though after telling the mechanic to take the unit to the service center for repair he doesn't listen to customer. Every time the company men does nothing to unit and the same problem persist.
Extremely bad service and feedback from company.

Patil.

We have bought the above mentioned water filter on 23rd march 2018. But within a month two filters have failed to work. Once the filter has been replaced completely and the new filter is also not working. We have raised the complaint on 9th april 2018. Till date the request is not attended. We have escalated the matter to ombudsman but they have also failed to provide the solution.
Fyi...
Ref no. [protected]
Date . 9th april 2018
Ref no. [protected]
Date .10th april 2018
Now we will take the issue to the consumer forum.

Mukund mugad
Karnataka
Dharwad
580002

Sir, this is with reference to the amc no 25767856dated 1april 17. Contract period 2 yrs. According to yr office bearers my contract is not visible in yr account. It is notmy fault. Past 1yr i am struggling contraction the higher officials when ever i am getting problem in my aquaguard. Filer supposed to be changed every six month. Till now nobody has come to change. I waited. Today u lodgesd the complaint. I have original contract bill. But it is not in yr acvoubts. Y. Till now no answer from yr side. I hope i will receive answer this time
Sunitha narayanan

Ef's customer service is pathetic - first of all the do not bother to attend compliants on time - second, their technicians are unskilled and do not possess any basic knowledge to resolve issues - all that they do is to recommend amc (For rs 7500!) replacing filters when the product doesnt work as expected - third, they do not take customer's feedback before closing their complaints - fourth, their escalation route is useless

My complaint on ro water purifier remains unresolved for a week now - unfortunately, i was asked to signup for amc, which i did and yet no technicians have spoken to me to fix the issue - despite escalating this twice in 2 days!

Seriously regret purchasing ef's water purifier!!

Your technician charged me Rs 4830 for two year of service, which was clearly mentioned on recipt, (from 30/4/2016 to 29/4/2018).But now on my several complain none of your representative come for resolve my problem.Your customer care only provide me complaint numbers ([protected], [protected], [protected]). And your service team told me that it they did not provide two year of service in that amount. that mean you did a false commitment.

Below mail sent to Eureka Forbes customer care on 05-Apr-18. Still didn't get proper details and updates.

Dear All,

I had very bad experience about Eureka Forbes services.

I have reviewed lot of Water purifier, finally i have decided to purchase Eureka Forbes Aqua guard product. Then inquired your official site, after that your sales person (Janakaran) called me and explained purifier details also he told some offer is going on (your will get 4 water bottle and life time free service) product original rate is 19990/- due to offer product rate is 19490/-. Then finally purchased Aqua Guard Magna HD RO+UV On[protected]. and[protected] morning that sales person came to my home around 8:00am and collected 19490/- money from me and he given order/purchased copy and I asked installation details he said our service person will reach you shortly (at max. 2 hours), also I asked offer for 4 water bottle and life time free service confirmation letter and original bills & warranty card, he said you will get from post within 4 working days.

After that i have waited up to 10:30Am, no one came, then i started to call sale person Janakaran, he didn't pick my calls (Refer attached call status) so many times i tried to reach he didn't pick my calls and my mother also tried so may times...and finally service person came at around 5:00pm and installed the product. And 8:00PM we have a issue on product (Some water leakage) then i tried sale person, but he didn't pick then i called service person and he came around 11:30am on[protected] and serviced, after that problem resolved. i will make a compliant for your sale person Janakaran. That's why i said i had very bad experience about Eureka Forbes.due to this experience now i am thinking to refer Eureka Forbes to my friends, relatives etc...

Finally he told 4 water bottle and life time free service confirmation letter and original bills & warranty card will get within 4 working days. But still i didn't get those items, So far 14days gone...again i don't want to call the sale person to get it this documents... So today i tried Pallavaram branch office number, but those numbers also not worked getting engage tone...now i am escalating this to Service & customer care officers. I strongly believe will get some good responses from your side.

mainly i didn't get Original Bills and rest of things... i want to know when i will get those document.

In the previous servicing visit of the service engineer it was shown to Shailesh (engineer) that FUNGUS is forming in the water tank of the Eureka Forbes.
Shailesh is a very good service engineer(Courteous and prompt)

In the second servicing visit today after a month again the fungus formation was found.
Complaint No - [protected] dt 17.4.18

this is serious and can be a serious health hazard.
I have endorsed the remarks in the servicing card today.

Eureka Forbes to kindly advice necessary action forthwith.

Hi sir,
We bought the product in the month of sep 2017. The product was working fine for three months. It started giving problems from the third month. We are doing service each month for cleaning the filter. There was some problem in the product in the fourth month. After several calls made to customer service, the service engineer came and fixed the issue temporarily. The product main component is replaced in three months time. We had made several complaints to the customer service. When we contacted them they are not helping to reliving their senior coordinates number. They are not responding on refunding the process. Please help us in resolving the issue.

Thanks
Anil

I have given complaint multiple times that machine is not working. I have bought a new machine aquagaurd geneus and it stopped working. Machine is still in warranty period. Despite giving multiple complaints to the call centre, no one visited till date. They keep raising the escalation but it is of no use. Aquagaurd response and services are very bad in gurugram despite the expensive product and also service cost is very high
Service request number - [protected]. Kindly help us in resolving the issue

I am running after u people to gssistance regarding dealership from last more than three monthes, but its so disappointed that it seems there is no one left on ua side to guide and let know.
Contact.+91-[protected]/999
I have talked to more than four executives from your side but none was able to assist me properly or resolve my query.
Its again been a pure disappointment on ua part.
And now the reason is given that the complaint is too short, what does that mean,