Eureka Forbes Complaints & Reviews

I purchased dr aeroguard scpr 700 model air purifier from eureka forbes in dec 2016. Immediately the unit started making mexhanucal sounds and stopped working. After email/phone/online/local partners follow up first attendance was done in 6 months time. After service the unit worked less than a day and again stopped working. Again after 5 months of follow up 2nd attendance made with unit working for few hours. No even system does not power on... Completely dead. Further follow up no response received. My request to all customers please stop buying feom eureka forbes - no vacuum cleaner, water purifier or air purifier. They are true cheats and only want sales. I am curing my purchase decision.

I have the above vacuum cleaner. I must have used it for not more than 8 or 10 occasions in last two years.
I am surprised to find that the technician who had come to inspect says that the motor has to be replaced .
Did not expect such a thing from Eureka. Other products like water filter etc working fine.
The old brown colour Vacuum Cleaner I had bought may be 25 years lasted almost 15 years without any complaint. In fact I got tired of it and gave it away a few years back and now 2 yrs back I bought a new Machine and the motor has conked off.

I am at dehradun. Eureka forbes fails to provide any... I repeat any spare part for their vacuum cleaners. Once you finish the supplies, you are gone. No spare crevice nozzle, no paper bags, and no spare motor. I have experienced all the three. For the motor, they asked me to wait for one week, then two weeks, and then they contacted me after six months (Nearly). By that time i had got it repaired from outside, which eureka forbes engineers refused. Recently i visited their service centre for paper bags and crevice nozzle. For last one month, they say they have yet to receive from head office.
I believe the service centre's logic of an outdated model has no substance. I have used two models of euroclean (Mightyvac and 2000), and now seen a demo video of the latest model. The paper bags are ditto same. This is basically dirty practice to force the consumer a new model, whereas he can still run his well-maintained machine for another decade.
May i request eureka forbes to facilitate the availability of spare dust bags at dehradun.
Jasvinder singh ([protected]@yahoo.co.in, mob. [protected],)

Sir,

I have purchased aquaguard superb from reliance retail ltd, nagar road, vimannagar, pune on 13/09/2017 vide their tax invoice no.[protected] for rs.26654.97.
After installation it was found that the machine was not working satisfactory. After tank filling completed, water overflow from tank. I have contacted call center multiple times (Atleast 10 times). There were three service tickets raised in last two months and all of them closed without any resolution.
Registered mobile number [protected]
Please find below service number and details,
1) [protected] date 19th feb.
2) [protected] date 3rd feb
3) [protected] date 7th jan
Service center deputed the mechanic who attended the problems and he had unnecessary replaced a one original part on trial and error basis, but the problem was not solved. He was very rude and not professional.

Till today nobody is solving the problem. I once again request you to please depute trained eureka forges technician to resolve the problem of aquaguard superb. Also replace the defective aquaguard in new one immediately. If you fails to attend my complaint, i have no other alternatives to take suitable action against company in consumer forum.

—
Regards,
Ashish bhalgat
+91 [protected]

Myself sunil amritfale from pune. I have 2 years annual contract of servicing from eureka forbes.
I had logged request for servicing dated on 18th feb. 2018 but as per customer care commitment no any service engineer visited or no single call.
Now automatically customer care number cut off after calling. My service annual contract up to may 2019.
Pl send your engineer for servicing asap.

Regards
Sunil amritfale

Dear all, i bought eureka forbes water purifier at 2016. With 2years amc contract. 2 years completed till now no service or health check done. Several complaints already given but no response. Recently i got call / sms from eureka regarding amc reneval. I blasted them. As discussed with customer care. I came to know that my product was registered with another name and free service provided to that person. Which means every periodically time i got message from eureka that your service has been initiated and engineer shiva will attend shortly. After some the issue will be closed by engineer. (Engineer done my free service to another person and taken money from him). Hope you understand how much this is a fraud company. Till now no feedback or response from eureka

Hello Team,

M so disappointed with your customer services. This is really heights of irresponsibly coz customer care people are not even bothered to respond back to the emails from the last few days.
On 12th February 2018, your customer support assured me that some technician will visit us within 2 working days. But none of your technicians has visited us yet and now your customer support team is not even replying to my emails.

I request you to look into this matter asap.
(pls replace this defective 1200-Watt Tornado Vacuum Cleaner) as I don't want to continue using this hopeless product (it has stopped working only after two usages: i've already registered a complaint) (complaint id: [protected])).
Looking forward for your assistance this time.

Best Regards,
Narender Thakur

I, Shri. Ashoke Indu, of Nabapally Boy's School Road, (Near Shanti Chatterjee's More), P.O. - Nabapally, P.S.-Barasat, North 24 Parganas, Kolkata - 700126 have purchased one Dr. Aquaguard Classic plus from one of your salesman, named Israil/Ishrar Mohammad (Khokon : nickname in the market) from Barasat Office. He has committed that after my purchase if I give him 4 reference and if anyone of them will purchase another aquaguard then I will get 4 Aquaguard, special Bottle, and he will give me that as per company's rule. I purchased and gave him 4 reference (including my Elder Brother's name, Shri. nani Gopal Indu and his son Shri. Anjan Indu) and one of them has purchased a higher model of aqua guard from that salesman, Mr. Israel/Ishrar Mohummad.

But at the time of collecting payment he is refusing his words and insulted me by throwing some abusive languages which I have evidence of my neighbors. i don't know how that type of rotten-guy can represent such a prestigious concern. i need a solution from the concerned authority regarding the same otherwise i will stop referring Aquaguard's name to my friends and relatives who will purchase for their purpose in the next few days. please make this as a not.

He is deliberately denying to give all the details regarding his employee identity. The fact is that I have already made the complain at[protected] ...The words I received from the ugly guy ( Israil Mohummad ) at the age of 65, I am really made myself controlled at this moment. If he didn't make the commitment, I would never say anything to him regarding that 4 bottles (extra). I can have the potential to purchase them from the market. Even he has initially committed for the glass-made Botttle-stand, but I have purchased that from your company against Rs.400. But, while, after 3 weeks of intentional delay he has created the scene regarding the payment by denying his mis-commitment while this was the point-of-sale . The words he has thrown to me in front of the neighbors, that really insulted and extremely humiliated me. I want his unconditional punishment in front of my neighbors only then I will get the peace. I have made all the payment and he gave me the money-receipt with full-clearance. I have that Money-Receipt with me. But he is now denying his commitment of 4-Extra Bottle as I have given the 4-sure-shot reference, and one of them is already purchased the machine from your company. You can ask Barasat Branch Head regarding the matter, I think he may know the same as he is the branch head.

Contact Number Of Israil Mohammad: [protected]

i am requesting you to inquire about the matter regarding Israil Mohammad (Khokon : nickname in the market) and bring him back officially to my residence with an apology letter unconditionally. Otherwise i must not stop here. If possible please give your Contact Number so that I can communicate with you regarding the matter directly. A request. If you are forging him being your colleague then there will be no question of Customer Service Portal on your end. It must be stop now in the market, otherwise these people will spoil your reputation in a short span.

My Contact number:[protected]

Name : Ashoke Indu

Kind attn: vinath hegde

I am totally disappointed with the quality if service. I didn't know company like your stature works in this manner (Unprofessional).

Its been almost 2 months my water purifier is not working & i am not getting any support.

Initially 1 & half months the machine was working fine & now they are saying water pressure is a problem which was not there at the start. The reason is not digestible.

Your kind attention is requested, otherwise i will have to take action.

I purchased in feb 2016. 2017 got free service? For rs 5060.
Every time after service water leaks even after repeated visits by techs and my 28 lakhs kitchen has been flooded twice. Worst was on 18.2.18 and has ruined my kitchen units. The kitchen units cost me rs 28 lakhs, now the water has flooded under the units ruining them. I can not post pics

This is in response to the trailing mail from eureka forbes:
Two of theirr employees viz. Tirtha nath das (Emp. Code 9075205) and bubul ali (Emp. Code 9099000) came on 12th february 2018 without any expert technician and could not solve the problem. They left saying that they will come with the expert technician on 14th february to solve the problem. But so far nobody from your side visited. Is this your service. First of all you have given a defective product (As after fourth try you could not solve it) and secondly you are reluctant to replace the product. What is this? Hope you will replace it at the earliest otherwise the court will take legal action.

Eureka forbes customer care's response, feb 11, 2018
Dear bandana,

I'll have my service team from guwahati connect with you as soon as possible. They will surely check the issue in your product & resolve the same.

Regards,
Piyush

Which was in response to my complaint
Dear sir
I (Customer id : [protected]) bought an aquaguard magna hd ro + uv (Nxt) [protected] (Item code – gwpddrmru10000) on 03/05/2017. The cost of the product was rs. 18490/- (Eighteen thousand four hundred ninety) and it was with one year warrantee/ guarantee. The sales person was digendra singha[protected]. So far the product was found defective for 3 times and experts from eureka forbes came all the three times and repaired it but no result till now. It is still giving us problem. As the product was defective (Which they also agreed, as they could not repair it on three occasions), i asked them to replace the product with a new one but they are not responding. The person who was handling the complaint is mr. Pramod sarkar (Mobile no. [protected]). So i hereby lodge a complaint against them and ask the honorable court to take necessary action.
With regards
Mrs. Bandana borah
Flat 2b, jyotisikha enclave
Milan path, monalisha path
Ambikagirinagar
Guwahati-781024

I had done amc of my eureka forbes aquagard model: magna, against contract receipt dtd 19/12.17. I issued cheque amounting rs.4650/-. Sbi cheque no.0980657 dtd 19/12/2017. How can my cheque debited prior to cheque date. On 02/01/2018 i recd sms from sbi, ' chq no.0980657 for inr 4, 650.00 fvr lcc cms pool a c non recd in clg wl be paid if found in order'. Above amount debited to my account. Cheque becomes a cheque from the date it bears. Hence my cheque has been illegaly processed and encashed. This is the gross violation. This is mistake of eureka forbe and bank also. Pl. Rectify this and give reply early.

I had purchased i clean vacuum cleaner machine from above mentioned company on 31st dec 2017 on cheque of rs 11190. But yet i have not received any receipt and even demo facility. The sale representative of your company (Mr appa chawan) from chembur unit mumbai
The invoice number is[protected], customercode [protected]. Reference number :[protected]. I had contacted chembur unit mumbai but till now no response.

Dear sir,
I reach hubli at 1.30pm, after my lunch i came to water shop at 2.50pm tell my
Complaint at 3.40pm on one is there near
One hour. Water shop is open water empty bottles are kept out side, shop second towards bengaluru platform no 1. Many times i come the same problem, there will be no cooled water or there will be no one.

Sir/mam
I have insured my aquagaurd eureka forbes in july 2017 and the candle that filters the water got torn in october '17 only. I have been chasing the team since then and no issue has been resolved yet. The service man came in october and declared that the candle has been torn. Since then i am chasing them to get this replaced and now when its been february'18 the team tells me that they dont replace candles and instead told the service man to deny the fact that it has been ever torned. Sir i cant pay for this again. What would be the benifit for me to give the insurance amount to the company when i have to pay for damages they made. Me and my family, my kids are drinking dirty and yellow water since october. I trust you and hope to get a redressal as soon as possible as its effecting health condition s of my family.

Date : raised multiple request since 1 jan 2018,
Client number :ashok patil is service center contact +91 [protected]

Description :
Aqua guard is not working properly since 1 jan, every time person come and do some re search but not able to fix the problem, on 12 feb 2018 they took the unit and said they will repair it in service center and return the unit by morning of 13 feb 2018, but till now 15 feb 8:00 pm they have not return the unit and not even picking the phone. The behavior is very rude and un professional.

I have been trying to source the replacement filter bag assembly for my trendy steel filter bag for the last 3 months but to no vail. Have contacted service guys n number of times and they keep on giving somebody else's number to contact. This has been going on and on. Finally made a complaint to the office some sales guy (Supposedly) said service team was not available and he would ensure somebody contacts me today. It's been 10 days now. I think i must have spent more on calls than the actual cost of the filter bag. Somebody says you will have to pick it from the service centre somebody says it is available at an address near ours but the flat was locked on visiting it 3...😡😡😡
Really think i would have to scrap my vaccum cleaner for a pathetic filter bag. I though eureka forbes thrived on its service capability. But my experience so far has been so bad... That i would recommend everyone not to use their products. Imagine for a filter bag their service team in not able to provide clear directions... Have just given up now on this...

Sir I purchase your product 1 month later
I will call you helpline no then we say educative visit in 2 days full month we say educative visit in 2 days. I will spend 40$ per day for water can. Your educative visit in 12/2/18.he say you give me 700$ For extra charges. I will not pay the charges. He damage my product.
Then I will call him he say you are mad why are purchase a product from stoped company. He use a abuse languages.he say aap mera kuch nahi kar sakte Nani company jo aapse hota he Vo Kat lo.
Please help me sir I request you if you not have action I will go a court.
Ph[protected] your educative no
My name is Sarita arora
Address - T 543 baljeet nagar

I purchase aqua guard purifier (50lph raviva basic) date - 22 dec 2017, saller party - kariston technovisions pvt ltd, bill no - gk/17-18/448
I continue calling your team but my installation not don till date.
Your service is very poor, and your team commitment not valuable, next time i am not purchase any products our company and not suggest any person & relative

We purchased dr magna - ro+uv nxt. Barring a no.[protected] on 5-2-17. First free service was provided on 24-8-17 and 2 nd free service was scheduled on or before 5-2-18. Everything was fine until today, my machine was well and good. But the real problem started when the service man called us (Stating that there is a casual check up) and came on 12-2-18 and on opening the machine he said that our filters were damaged and needed to be replaced. And also stated that it will cost 5220/-. Before this check up my mission was in good condition. After his touch my mission has completely stopped working. I think that the service man did on purpose.
I never thought that a highly reputed company like eureka forbes would decieve us. Is it justifiable to say that we drank 18000/ rs of water in an year and now that we should pay 5000/- more to get water from my machine. From yesterday on wards we are drinking water by boiling it. I seriously want eureka forbes to respond, or should we proceed legally.