Eureka Forbes Complaints & Reviews

I have 2nos.Enhance water purifier. One had a problem of water not entering the machine. Technicians must have changed atleast 10 sensors thinking that was the fault. One fine morning it worked. It took 2-3 months for the exercise. Obviously it is a manufacturing defect.
I have another same type of machine in New Panvel. Since 3 days it also has the same problem. Red light blinking and water not entering. I made a complaint. Till today no one has turned up.
Can some one in the company tell me what I must do? It looks like I must keep another brand of machine as a stand by.
You people are good at selling but not good at servicing. You franchise to any body and everybody who do not know anything about your machine. You ought to have given training.

My macine ID no.[protected].
Do something if you can. My wife says she will throw the machine out of the window.

1. My Aquaguard RO UV UF TDS filter purchased from INCS Kochi on 26 Oct 16, under warranty, is still defective after changing filter three months back from company representative.

2. Thereafter, very Poor response from service centre has further aggravated this issue.

3. My address at Kochi

5B, Gandhari
INS Dronacharya
Fort Kochi
682001

4. Request take necessary action on urgent basis.

Regards,

Amit Kumar Singh

Sir,
Last 5 days, I have call to customer care no. ([protected] ) for installation my new purchased aqua-guard on date(02/07/17) from CSD, but no any person come for installation.customer care says only today ...today service man provided.I have purchased many other companies RO. But, this type of problem comes only in aqua guard. That not good...

(CALL FROM MY MOBILE NO-[protected])

I have given request regardin my aqaua are not working due to water flow is very slowon 29/06/2017at your customer care no.39883333.till date your company should not send any technician to solve it. i always contact your customer care no. regarding complain they answer me to day technician will visit your home, till date no body came to my home regarding my complain
It is very samefull towards your multinational company should not...

Dear sir
I have bought a crystal plus water filter of aqua guard from naval canteen on 24th may. Requested for an installation along a with an external prefilter throug customer care. Following are the requests [protected] dt 25 may 27, [protected] dt 31 may 17, [protected] dt 22 jun.in between technician mr mahin had come for installation, but since the prefilter he bought was not suitable he returned saying he will be bringing a new one immediately. But no response till now and not able to use the filter. A number of times i have contacted mr shaheer, the sales head at kochi and every time he says that it will be installed with in 48 hrs and connects to technician mahin. But till now the installation is not complete. Please get it installed as early as possible. Or else tell me whom should i contact for the same

Talked to escalation department mrs asha on 26 jun 17. Assured that i will get a call back in 20 minutes. No call back and nil action. Again talked to supervisor mr praveen on 28 jun 17. Assured it will be done in 48 hrs. Complaint no [protected] as conveyed by him
Technician mr srehari called on 30 jun 17, but had no pre filter with him and so didn't​ come for installation
Again registered complaint on 01 jul 2017 (About 36 days after purchase and first request for installation) and today is 04 jul 17.

Regards fejo k paul
Mob [protected]
[protected]

I bought it online and was installed on june 24. The ro functioned only for 3 days. I lodged a complaint on june 28. Ref number is [protected] dated june 28. Cust id is [protected]. The complaint was attended only on jul 3 17!. I was told mother board is gone and service executives were not trained at all in repairing this unit as it was new unit. Later i was told it will take few more days to get the replacement because of gst! I am unable to escalate the call also! Mr ramesh who is in bannerghatta road office who sold the unit says he is not a decision maker in the company.

And any one of them did'nt take call on your office.When we are call.It is irritating coustmers.please give proper number to contact customer.It is our Humble Request.Please consider it."We bought the machine in 11months only completed.from that one service is completed before 6 months ago. My meachine indicate green light to service.please send service man to contact my Ph.no.[protected], [protected].Add.447/6D-3, periyarnagar, madurai road, thirumangalam, TN-625706.customer name R.Nirmala.

Myself mr mahendra mayekar having a water purifier of m/s. Eureka forbes model - aquaguard enhance uv+. As per company’s system record the amc contract was expired on 25th may 2017. However i have already renewed amc contract from m/s. Eureka forbes on 23/02/2017 (Contract receipt no.[protected] attached herewith) for three and half year and the contract will be valid for the period from 25/02/2017 to 24/08/2020. I had made a payment of rs.4590 /- by cheque no. 010677 dated 23/02/2017 drawn on union bank of india, mulund (East) branch and the cheque was cleared on 14/03/2017.
In spite of this, i have frequently received reminder sms and call from m/s. Eureka forbes to renew amc contract. I inform several time that i have already renewed amc contract, so you also update in your system. They always assured to update the same, but still it pending.
On thursday 29/06/2017 i have place a request on call[protected] for routine servicing. Since i had a daily phone conversation with the customer care and they confirmed to attain the complaint but the same is still pending.
Though request the higher authorities to look into the reported matter at the earliest.

Dear Sir,

I purchased the AQUAGUARD TOTAL ENHANCE UV WP SYSTEM on 25/04/2012 and invoice no: [protected] at Ghansoli, Navi Mumbai. After warranty expiry I purchased the AMC on 20/04/2013 for 3 years from 26/04/2013 to 25/04/2016, Rs. 5910/- contact receipt no.[protected]. And last year I renewed the service contract on 27/01/2016 for 3 years from 26/04/2016 to 25/04/2019, Rs. 4820/- contract receipt no.[protected]. Initially I was getting the service properly when I stayed at Ghansoli. But later I relocated to Koparkhairane, Navi Mumbai and not getting the service properly and also no technician is visiting home for the service even after calling the Eurohelpline repeatedly. And recently I got a message to my phone like that the warranty for Water purifier is getting expired and have renewed it soon. When I contacted the Eurohelpline about it and came to know that all my particulars like Name, Water Purifier machine name and purchase date etc were wrongly entered against my contact no and address details into the system. On 14/06/2017, I requested the Eurohelpline for replacing the candles by providing all the above mentioned correct information and they raised the service request no. [protected] and committed for the service for 48 hrs. My service request has been allocated to Mr. KARAN SINGH PATEL. As the technician not visiting for service I called him on 21/06/2017 and two days later the technician had visited for service and took the photocopy of AMC and he said I will update the AMC into system and come back in two days for changing the candles. But later onwards the technician was not coming for changing the candles. I have also booked complain with the complain no.[protected] on 24/06/2017 and they commit for the service on the same day. I am doing follows up from last 15 days and no one is responding. I mentally harassed by the Aquagaurd service. Also lot of money I have spent on the water because of their negligence. They are booking the complaint again and again but no technician visit till know. I am facing a lot of issue because of that. Please look into this matter and solve the issue

I have purchased Eureka Forbes expert RO on 8th May 2017 and Engineer visited our branch for installation, but according to him, there is a problem in machine, so lodge a complaint, then he will install the machine. On 16.6.2017 I lodged a complaint ID is [protected] . Since 16 June 2017 I am calling customer care daily, but all in vain. [protected]. Such a poor service was not expected from Eureka Forbes.

Hi,

I have aquaflo DX water filter which stopped working suddenly, I registered a complaint on the 22nd of June and was told by your advisor that a person will visit within 48 hours to fix the issue. I waited till 24th however no one came.. I called back after few days and was told that a person will come in the evening or the next day morning but still no one has come.
I spoke to a supervisor too who promised that a person will come in the evening on the 28th June and till date no one has come.
Yesterday I spoke to a manager (Hemant gaikwad) who promised the same thing but till date no one come to fix the issue.

This is worst service that I have ever received from such a reputed company.

Regards
Terry Dsouza

Dear Team,

I have been using the Water purifier model I-Nova for since 11 years and last year on 05.06.2016 i had asked for the service for the same and during the service period your team have informed the 2 year AMC and collected money with contract Receipt no :[protected].

As per the AMC in a year 2 free services to be done and the consumables to be replaced as per the agreement, till today only one service is done and when we contact the team for service your team just commits to come for the same but no one turns up for the service. heights of non-professional behavior is i had requested for service and have been waiting for your service team next day i get a message stating my door is locked during the visit of your representative..

Had lot of confidence in your company but post this experience i feel that you guys just want to make money by selling the AMC and in actual not interested in providing the quality service to customers.

Finally i have decided to take up the issue with consumer court and before doing the same like to discuss the same with you guys, today i have called your call center at [protected] at 10.31am and explained the same and requested to provide the service/complain request no for which the executive have said the same will be sent via sms which i have not yet received.

As i have made agreement for 2 years and as per the agreement service is not provided would request you to extend the service coverage period and to provide the service as per the agreement failing which i will not be having any other option other than knocking the doors of Law.

--
Regards,

Dinesh Kumar T
Bangalore
[protected]
[protected]

I had ordered an aquaguard magna water filter on 18th may 2017 vide order no[protected] which I cancelled immediately.

When I immediately contacted the customer care centre, they assured me that a refund would be sent in 2 weeks or sooner.

As it has been more than a month, I have since logged a complaint on 20th June as my refund has still not been issued. Complaint number is [protected]

I have not yet received a reply to my complaint and my refund is still pending.

Hi,
I have booked complain with the complain no [protected] on 20 june. Till now no technician visit. I mentally harassed by the aqugaurd service. They commit for the service in 2 day. I m doing follows up from last 15 days n no one is responding. Also lot of money i have spend on the water because of their negligence. They are booking the complain again again but no technician visit till know. They also not providing the contact no of any technicain. I m facing a lot of issue because of that

Hello Team,

I am not sure if you have any time to see my complaint about newly bought Dr.Aqua Guard Magna for 18900. I would say it is completely waste of money as I am really disappointed with installation and now it is not at all working. Sales person and plumber passing issue each other. I received a call from maintains Team but no one turned off yet. If the start is this amazing then I can think about future service..I would say take back this pathetic product and return my money

Dear Sir/Madam,

This Seems a very bad to Tell about your Company, am Following up with your Team Mr. Satish & Mukesh, Not Responding & Not giving proper information...

Keeping all the necessary in Dark, Please Respond to my email... whatever commitment was made to us at the time of taking the Order need to fulfill..

if you people doesnot want to talk & resolve at your end, then give me your Director Name, Cell No. & Email id, i will directly Speak to him and reslove the same.

waiting for your response on the same.

regards

Prashant Jathan
[protected] / [protected]

Eureka Forbes Ltd, customer service division had signed a service contract, for the period[protected] to[protected], for servicing water filter installed at my residence. I would like to submit that not even once did your engineer turn up during the entire period to service the filter. I did receive SMS once but no one came for servicing. Now that the AMC is due, I've again recd SMS for renewal. This is highly objectionable. It appears that the company is not servicing and is only collecting money from the customers. This was not expected from a company like Eureka which holds a high reputation. My customer code is [protected]. Pls resolve the query ASAP

Mrs Kanwal Singh
House No 1510, 1st Floor, Sector 18-D, Chandigarh - 160018
[protected]

I had lodge my complain vide.[protected] on 19/06/2017 and also i have called five times for my aqua sure expert ro+uv water purifier but till date i. E 29/06/2017 none of the technician has visited my house for service. Now anything happen and any kind of water diseases happen to my family, it's a fully blame to eureka forbes. I am planning to lodge a police complain against the company. Eureka forbes is the worst company in the world to provide after sale service.

Regards
Gagan sharma
[protected]

As proposed by the Company, I agreed to pay Rs.4, 990/- in cash for a service contract for a period of 07.12.2016 to 06.12.2019 which includes free servicing by Home & Hygiene, the authorised Service Centre of Guwahati, Assam under Contract Receipt No.[protected]. But despite calls from the authorised persons from Aquaguard on several occasions, till date I have not been provided with the service.

Hello
My name is vinit d bhuva, your present costomer from about a month.
My registered mobile number is [protected]
Well i had ordered a water purifier around 23 days ago, a sales person had came to our home to take a order and take payments.
I had clearly mentioned my water conditions at my home, based on it my requirements were ro, uv, tds.
The sales person had suggested us that dr. Aquaguard classic + will b best gadget for us. And we beleaved that eureka forbes wont cheat us (By the way his name was manoj tiwari) and placed order. On arriving of the gadget we soon learned that the taste and smell of water is not upto the mark. The undrinkable water comming out of it worsen the situation. We placed around 6 complaints but our request s are literally ignored. The management department in our locality (Nallasopara, mumbai, maharashtra) do not pick our phone calls.
On regurlarly calling and complaining from about 20 days they do made contact wit me.. But they do not speak about positive action towards our requests. It cause mental pressure on us. I have learned abt 30 days payback thing on your website. But this in practice do not function. But instead blutter rubbish and try to make excuses.
We wanted a refund for the product and you can take your product back.

The people working here are not upto the mark in their service providing skills. This causes problems for the costomers.
Ignoring problems and just bothered abt selling products are not a good kind of business.