Eureka Forbes Complaints & Reviews

Dear Team,

I have been using the Water purifier model I-Nova for since 11 years and last year on 05.06.2016 i had asked for the service for the same and during the service period your team have informed the 2 year AMC and collected money with contract Receipt no :[protected].

As per the AMC in a year 2 free services to be done and the consumables to be replaced as per the agreement, till today only one service is done and when we contact the team for service your team just commits to come for the same but no one turns up for the service. heights of non-professional behavior is i had requested for service and have been waiting for your service team next day i get a message stating my door is locked during the visit of your representative..

Had lot of confidence in your company but post this experience i feel that you guys just want to make money by selling the AMC and in actual not interested in providing the quality service to customers.

Finally i have decided to take up the issue with consumer court and before doing the same like to discuss the same with you guys, today i have called your call center at [protected] at 10.31am and explained the same and requested to provide the service/complain request no for which the executive have said the same will be sent via sms which i have not yet received.

As i have made agreement for 2 years and as per the agreement service is not provided would request you to extend the service coverage period and to provide the service as per the agreement failing which i will not be having any other option other than knocking the doors of Law.

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Regards,

Dinesh Kumar T
Bangalore
[protected]
[protected]

I had ordered an aquaguard magna water filter on 18th may 2017 vide order no[protected] which I cancelled immediately.

When I immediately contacted the customer care centre, they assured me that a refund would be sent in 2 weeks or sooner.

As it has been more than a month, I have since logged a complaint on 20th June as my refund has still not been issued. Complaint number is [protected]

I have not yet received a reply to my complaint and my refund is still pending.

Hi,
I have booked complain with the complain no [protected] on 20 june. Till now no technician visit. I mentally harassed by the aqugaurd service. They commit for the service in 2 day. I m doing follows up from last 15 days n no one is responding. Also lot of money i have spend on the water because of their negligence. They are booking the complain again again but no technician visit till know. They also not providing the contact no of any technicain. I m facing a lot of issue because of that

Hello Team,

I am not sure if you have any time to see my complaint about newly bought Dr.Aqua Guard Magna for 18900. I would say it is completely waste of money as I am really disappointed with installation and now it is not at all working. Sales person and plumber passing issue each other. I received a call from maintains Team but no one turned off yet. If the start is this amazing then I can think about future service..I would say take back this pathetic product and return my money

Dear Sir/Madam,

This Seems a very bad to Tell about your Company, am Following up with your Team Mr. Satish & Mukesh, Not Responding & Not giving proper information...

Keeping all the necessary in Dark, Please Respond to my email... whatever commitment was made to us at the time of taking the Order need to fulfill..

if you people doesnot want to talk & resolve at your end, then give me your Director Name, Cell No. & Email id, i will directly Speak to him and reslove the same.

waiting for your response on the same.

regards

Prashant Jathan
[protected] / [protected]

Eureka Forbes Ltd, customer service division had signed a service contract, for the period[protected] to[protected], for servicing water filter installed at my residence. I would like to submit that not even once did your engineer turn up during the entire period to service the filter. I did receive SMS once but no one came for servicing. Now that the AMC is due, I've again recd SMS for renewal. This is highly objectionable. It appears that the company is not servicing and is only collecting money from the customers. This was not expected from a company like Eureka which holds a high reputation. My customer code is [protected]. Pls resolve the query ASAP

Mrs Kanwal Singh
House No 1510, 1st Floor, Sector 18-D, Chandigarh - 160018
[protected]

I had lodge my complain vide.[protected] on 19/06/2017 and also i have called five times for my aqua sure expert ro+uv water purifier but till date i. E 29/06/2017 none of the technician has visited my house for service. Now anything happen and any kind of water diseases happen to my family, it's a fully blame to eureka forbes. I am planning to lodge a police complain against the company. Eureka forbes is the worst company in the world to provide after sale service.

Regards
Gagan sharma
[protected]

As proposed by the Company, I agreed to pay Rs.4, 990/- in cash for a service contract for a period of 07.12.2016 to 06.12.2019 which includes free servicing by Home & Hygiene, the authorised Service Centre of Guwahati, Assam under Contract Receipt No.[protected]. But despite calls from the authorised persons from Aquaguard on several occasions, till date I have not been provided with the service.

Hello
My name is vinit d bhuva, your present costomer from about a month.
My registered mobile number is [protected]
Well i had ordered a water purifier around 23 days ago, a sales person had came to our home to take a order and take payments.
I had clearly mentioned my water conditions at my home, based on it my requirements were ro, uv, tds.
The sales person had suggested us that dr. Aquaguard classic + will b best gadget for us. And we beleaved that eureka forbes wont cheat us (By the way his name was manoj tiwari) and placed order. On arriving of the gadget we soon learned that the taste and smell of water is not upto the mark. The undrinkable water comming out of it worsen the situation. We placed around 6 complaints but our request s are literally ignored. The management department in our locality (Nallasopara, mumbai, maharashtra) do not pick our phone calls.
On regurlarly calling and complaining from about 20 days they do made contact wit me.. But they do not speak about positive action towards our requests. It cause mental pressure on us. I have learned abt 30 days payback thing on your website. But this in practice do not function. But instead blutter rubbish and try to make excuses.
We wanted a refund for the product and you can take your product back.

The people working here are not upto the mark in their service providing skills. This causes problems for the costomers.
Ignoring problems and just bothered abt selling products are not a good kind of business.

I am very much disappointed for the way ureka forbes responding for complaints. I have registered the complaint on 26:06:17 itself but 3days got over still no one has attended my problem. I am disappointed like anything.in future i will never purchase ureka forbes products. When the company doesn't responds to our queries why should we encourage such products? Really upset...
Officials please strengthen your team. You people are highly talented in marketing but weak in problem solving. Wake up...

Sir mene do se teen bar complaint ki ke ap log service karne aao to jese tese service karne aaye mene unko kaha k andar k jo pipes h wo change karo pura zang lag rha h unpe wo kaam to unhone aadha adhura kia then technician ko problem lagi k membrane work nai kar rha h sahi se to unhone company me bola k membrane change karna padega to unhone used bohot hi purana membrane bheja mene kaha k mene 7300 rupees bhare hai two years ke liye aur aap aisa kam kar rhe ho to wo bole k yehi aayega new nai aayega mene kaha k me complaint karunga to kaha ke kar do bhale
Ab agar aisi services hai aquaguard ki to muje ye connecion hi nai chahiye me har do saal me 7300 rs bharta hu means its full of waste ye bohot hi galat bat hai eureka forbes ki
My num is [protected] from indore
I am amit katariya
77 swami dayanand nagar

To my extreme disappointment, i have been using aqua guard genius ro and the product is under extended warranty. I have registered a complaint regarding water leakage from my machine on 15th of june 17 with reference no. [protected]. I kept calling the engineer that water is leaking and please get it fixed but no one came till 19th of june. When they came by that time the pcb got burnt as per the engineer due to continuous water leakage, and that was the fault of the service center as they did not send the engineer after so many calls.

Mr. Sandeep the engineer got the new pcb and after installing it realized that it is used one and can’t be used in the machine. After that, the calling and calling began. I have called so many times but my problem is not yet resolved. I am really fed up that in this extremely hot weather there is no water to drink irrespective

Of having such an expensive machine. Every day i have to get the bisleri water bottle of inr150/bottle twice a day and its been happening for last 15 days.

On 26th i called the customer service again and they gave me a new reference no which is [protected] spoken to indrani and she said already escalating the situation so please look into it.

I sent emails to the customer service email id but no response till now. Please get it sorted

I purchased one dr. Aquaguard genious plus online order id [protected] cust id [protected] and delivered the product before mentioned time through fedex
And agreed to install the product within 48 hours but even after 96 hours noone from service / installation department contacted or visited to install the product. It seems irresponsible and against the violation of consumer right. While reading the consumer reviews it seems frustrating from most of the consumers and afraid about the future result. If you continue as such i will be forced to lodge a complaint against you in consumer protection court. I have made so many phone calls so far for having an initial installation of the product but i got message every time that the personnel will come before the end of the day but till now no body contacted me. Please give due importance to this issue and resolve it as soon as possible.

Hello,

I purchased a water purifier from eureka forbes, opted for payment via monthly installments.

Experienced the most shocking service; eureka forbes debited two months emi amount in the very first month (Depositing 2 emi cheques in a sigle month april 2017); spoke to the accounts team, and apologised them for their mistake - asked them to hold next month's emi (May 2017) and continue with the preceding month (June 2017).

Was again shocked with service, as the member from accounts team told me to follow up and remind them about holding the may 2017 emi, agreed for this too and reminded them - emi for may 2017 was held.

Now, in the month of june they had to process an emi, but they again tried to debit 2 emi's in june. I purposely kept one month's emi amount in my bank, so one emi was received by company and the second debit request was refused by my bank - resulting in cheque dishonor - effecting my cbil score and credit liability.

Note: i had to face the toughest time in eureka forbes office for getting an apology letter.

After all this - they simply say "sorry".

- why should my cbil score and credit liability be effected for eureka forbes mistake?

- why should i bare the cheque dishonor charges (Rs.360.00)?

- how will will i be compensated for this blunder?

I've contacted eureka forbes office (In ameerpet hyderabd and customer care team, but failed to receive help).

I've attached the apology letter given by eureka forbes (Accepting their mistake of trying to debit 2 emi's in one month) pfa.

Please take appropriate action and help me.

Neeraj.

I was browsing for aquaguard water filters and a on line support person assisted me and told me a sales person will visit me in my house and he did the very next day. I ordered the unit on 15-6-17 and was delivered by courier on 17-6-17. I was surprised by the quick home delivery. Then the nightmare started. I have been calling the number provided in the invoice but no body will pick the call. If some body picks they will tell the service engineer will attend and then no response. Today is 10th day i have been buying water from outside it is additional cost on me. Sales man from eureca forbes sales office: 47 pammal, pallavaram, 600043 chennai attended me. Number given in the invoice is[protected]/5736.

This is to bring to your notice that i am totally unsatisfied with the service that i got from eureka forbes (Aquaguard).

A new aquaguard reviva 50 ro got installed at my place on[protected] and from yesterday[protected] i got a problem with the same.

Initially, in took 30 minutes or so for the storage tank to get filled but now even after 4 hours, it is not getting half-filled.

I logged a complaint today[protected] and the technician visited my place (Today itself) and inspected the situation.

He concluded that the ro membrane got clogged and need to be replaced, but i need to pay for that.

He explained that the ro membrane is not covered under warranty, as it is a consumable and subjected to normal wear and tear.

But i am still not able to understand that how the membrane got clogged in 3 months, where it has a capacity to filter 6000 litres of water.

Secondly, while selling the water filter, the salesman had not clarified the terms and conditions of the warranty period.

Please help me as soon as possible, as it is a matter of drinking water and my family rely on it, fully.

Customer id: [protected]

I am bk garg from 71/52 mansarovar, jaipur, i did amc for 3 years on 11.5.16 for 3 years, i am complainting from last 4 days, no body caring. Owner of mansarovar franchise mr. Agarwal never picks the mobile, shop no. Also no reply. One mechanic aditya only attend the mobile, but he remains busy. I canot book my complaint on call centre, as my mobile no. [protected] has not been registerd there.
Kindly register my no. On call center, and provide repair service immediately.
Bk garg
M. No.[protected]

Has their is no service had done it's had been more than 10 months had over nobody is picking the number. As they are in contract of giving service for a year and now they have breach the contract please consider my request hoping for reply please ensure of giving us proper service and should give extra service as reimbursement. Consider our complaint as it is necessary for having heigen water as our right.

Faithfully waiting for replay

I raised the ticket on june 2nd but without doing the services the ticket was closed and again i raised the ticket on june 22nd and still did not get the services. The ticket i raised are [protected], [protected], [protected]. The person took the compliant are nandini, arun kumar and the technician is shankar kv.
From past 3 days we are buying water bottles even after raising the compliant and even i escalated to manager but with out use.

Would like to applaud eureka forbes for the exemplary service. I bought an aquaguard enhance on june 11th. As on 25th june, it is yet to be installed. I call them on a daily basis to tell them that it is yet to be installed. They provide a new request number and a promise that it would be installed on the same day. From the second day, an apology got added to the routine. It goes like (1) a sincere apology for the inconvenience (2) a new request number (3) a promise that someone will come and install the same day.in spite of talking to different representatives, the escalation team - the routine hasn't change. I have now got so addicted that if i don't get a new request number and a promise, i don't get sleep. So i continue to call them. They also seem to like this game a lot. I have heard horror stories in customer service, but this takes the cherry. They don't even want to install their product. Kudos. Just wanted to check if an email complaint changes anything. But to my excitement, the game continues over email as well. If anyone from eureka forbes is reading and want to dig up - my latest request number is [protected] (Fresh number as on yesterday) :). Cant thank eureka forbes enough for this amazing entertainment.